James Crawshaw - Senior Analyst – CSP IT & Automation, Heavy Reading
The telecom sector must overcome its messy past to achieve digital transformation. That includes dealing with strict regulatory frameworks as well as the accumulation of multiple technology stacks in the network and a multitude of IT systems in the back office. Next comes a focus on four key things for the future: agility of network operations and increased automation; improved customer engagement; new service offerings including as aggregators; and finally enabling internal innovation through adoption of DevOps and fast-fail. This presentation looks at the whys and hows of all of that.