5G MENA is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Radu Ciocan
Director Customer Experience at inwi


• Highly-accomplished customer experience executive with +15 years professional experience in managing multi-national customer service and sales operations, in culturally diverse environments in Europe as VP Customer Service Europe for Deutsche Telekom, MENA and SE Asia as Group Director Customer Service and Experience for Ooredoo, North Africa as Director Customer Service and Experience Inwi Morocco

• Unique combination of cutting-edge Customer Operations Management (Service and Sales) and Customer Experience Management know-how built on a comprehensive Information Technology expertise with a track record of converting it into real results

Agenda Sessions

  • Fireside Chat: Customer Churn, Care & Upsell Strategies