Norm SteelDigital Programme Manager (Kingston & Sutton) at London Borough of Sutton
A customer focused, transformative leader with experience of defining and delivering technology enabled change. I have an exceptional delivery track record and demonstrable ability to drive forward productivity and efficiency savings across large organisations in line with key strategic objectives.
Currently leading local authorities at Kingston and Sutton councils in development and delivery of a new Digital Strategy (approved by members Jul 2017 & Dec 2018) leading and transforming the way council services are run. We are introducing new enterprising measures to increase revenue and drive significant savings to achieve better outcomes for residents. Understanding 'customer need' is paramount to what we do and only then do apply technology to define how services can be improved.....