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10 Ways Voice Will Disrupt the Workplace In the Next 5 Years
New innovations are quickly emerging that will change the way we do everything
This eBook answers many questions about the fast-evolving role of voice that’s revitalising workforce efficiency and reimagining the entire customer experience, including:
- What are the top 10 reasons voice is about to rule the way we work?
- Why are so many enterprises now investing in voice innovations?
- How important is voice technology to your specific industry?
UCaas for Dummies
Finally, it’s here—the new Unified Communications as a Service for Dummies®, RingCentral Special Edition eBook. From compelling case studies to a handy glossary of terms, it unpacks everything you need to most effectively bring your messaging, video, and phone together via the cloud so you can:
- Ensure 99.999% uptime with superior security
- Connect everyone more easily—all over the world
- Slash your communications costs and boost CX + EX
What your business needs for a hybrid and remote-first workplace
Whether your business adopted hybrid working, remote or something in-between, the transition likely hasn’t been simple. In fact, it’s likely that you’re still adjusting to the transition. In this eBook, we share advice on exactly what you need for a hybrid or remote-first workplace, including:
- Why flexibility is crucial today, and how to work this into your planning.
- The steps you can take to make any transition smoother.
- How the right communications solution can support you and your teams through all of this.
Connecting the Unconnected and Satellite’s Role in Africa’s Digital Transformation
This e-book looks at the massive opportunity for growth in mobile, fixed broadband and Pay-TV/OTT video penetration and how a mutually beneficial partnership between satellite providers and MNOs can create opportunities and change the telecom and media ecosystem for the better.
The e-book covers:
- The state of mobile and fixed broadband penetration in Africa, and predictions for growth
- How satellite can support services such as 5G mobile and OTT video
- Expert insight from ST Engineering iDirect and case studies on satellite backhaul across the globe
These short Fast Chat videos provide a platform for industry experts to share brand innovation wins, market leadership and exclusive insights into today's hottest topics. Check out our latest Sponsored Fast Chats below
Digitization in Sub-Saharan Africa and Paving the Way for 5G
Todd Ashton, Head of Ericsson South and East Africa, talks about digitization in Sub-Saharan Africa that is happening thanks to 4G bringing endless opportunities such as mobile money. He also spoke about how the region is paving the way for 5G, a technology that will open up for new opportunities specially towards businesses such as mining and industrial services.
The Future of Satellite and 5G in Africa
In this Fast Chat interview, Connecting Africa Editor, Paula Gilbert, is joined by Semin Hassanaly (Head of Cellular Backhaul and Trunking, ST Engineering iDirect) to discuss how hybrid Satellite 5G networks can enable new business cases for MNO's
Emerging Trends in African Satellite Connectivity
Regional Vice President, Africa for ST Engineering iDirect, Pieter-Paul Mooijman, joins Connecting Africa Editor, Paula Gilbert, to discuss satellite’s role in Africa’s digital transformation.
Discover our most recent webinars below.
Africa Green ICT: Lighting Up a Sustainable Continent
The ICT industry is the leading industry in the commitment to carbon neutrality. The push for zero-carbon and for green energy development, it isn't just about CSR – it's also good for sustainable business. Governments are looking at potential policy approaches to make green energy more widely available and affordable. Without sustainable energy, there will be no digital transformation and no chance of making Africa more economically competitive in the post-pandemic era.
Africa Green ICT Webinar 2022 will bring together ICT industry leaders and senior industrial analysts to provide insight, best practices and key learnings on how to achieve zero-carbon targets and practice green development in Africa.
Boosting customer experience in the digital age
The digital age has meant that consumer demands and expectations are higher than ever – where an affordable but seamless online experience is now the norm. And, at a time when competition for your customers is fierce, ensuring a client journey that is tailored to their needs has never been more important. The ability to build these bespoke offerings starts with understanding, and that understanding is built on data.
This webinar will explore how gathering insight is key to growing and retaining a strong customer base; we’ll unpack how CRM platforms, mobile payment, lead capture, and online marketing are key factors in building a successful 21st Century digital business.
Sponsored Q&As & Articles
Check out influential tech & telco companies discussing the latest industry trends
Infographic: Bridging the Connectivity Gap to a Better World
Around half of the world’s population cannot access the internet, and mobile network operators, although eager to meet connectivity needs, face significant challenges in building out mobile network infrastructure in areas such as Sub-Saharan Africa’s most remote and rural regions. This infographic explores:
- The three main reasons why terrestrial backhaul alone isn’t enough
- Six reasons to include satellite backhaul in your network planning strategies
- A spotlight on DRC mobile users and the real-life benefits mobile broadband can bring to their rural communities
Protecting operator revenues with proactive fraud prevention
The sophistication of telecom fraud is increasing. As fraudsters become more sophisticated and multinational in nature, they cause far greater damage than ever before. The dramatic increase in uptake of cloud communications has made it a target for fraud. Enterprises urgently need a way to halt international telecom fraud proactively as it moves across cloud platforms and telecom network.
This whitepaper looks at how enterprises can protect their cloud communications infrastructure from fraud.
Powering the future of small cells and beyond
Mobile data traffic has grown 4,000-fold since 2007 and will continue growing at a rate of 53 percent annually through 20201. 1,000x the bandwidth, new business models, new applications (connected cars, IoT, etc.). It’s a brand new world! What’s required? More spectrum, the Internet of Things, and many more cell sites.
O3b mPOWER - Engineering Freedom
O3b mPOWER reaches new thresholds of system scale, flexibility, and performance -enabling you to deliver cloud-optimised network connectivity with the confidence that customers everywhere will experience service levels previously on possible over fibre.
Learn how O3b mPOWER helps you deploy cloud-optimised services that drive business growth everywhere your customers operate.
Digital Maturity – Are we on the Right Path?
The heart of digital natives’ success is that they have revolutionized how (and how easily) consumers interact with the companies or individuals they buy products and services from.
In this report you will learn:
- How traditional CSPs are faring on their digital transformation strategies
- What are digital maturity models and how can they help?
- How COVID-19 has reset telecoms
Finding Visibility and Control in a Hybrid World – A Framework for Defining Your Service Monitoring Strategy
As organizations adopt transformational technologies (like hybrid and multi-cloud, APIs, and big data) the management of business services becomes even more complex. Organizations responding to incidents from silos using disconnected monitoring tools will have even more pain in quickly isolating the root cause. To address this management complexity, your organization should identify the types of services in operation and map out the various layers and how they’re monitored today.
This whitepaper provides a framework for mapping your services and identifying gaps in your monitoring strategy, and provides a point of view on how to design your organization to help drive service level improvements.
Expand Your Mobile Coverage Even Further
Roughly half of the world’s population is not connected to the internet and excluded from the socioeconomic benefits of digital connectivity. That means 4 billion people who are not connected: 1 billion do not have access to mobile broadband infrastructure, and the other 3 billion don’t subscribe to mobile internet services even though they have access.
This white paper explores how space-based communications has become essential for economically and efficiently overcoming these connectivity challenges and provides recommendations for how mobile operators can bring more people online to grow their businesses today and in the future.
New Dell EMC PowerStore Delivers High-End Enterprise Storage Features at Midrange Price Point
As enterprises continue to undergo DX, they are looking to improve storage performance, scalability, manageability, and agility as well as IT infrastructure efficiency. This has implications for how IT requirements are met in core, edge, and cloud-based environments and is ushering in new system architectures as well as the use of new technologies like NVMe, scale-out designs, and AI/ML.
This whitepaper from First Technology KZN, a Dell Technologies Titanium partner, assists enterprises looking to improve:
- Storage performance
- IT infrastructure efficiency
5G shaping the always on networks of tomorrow
5G is poised to deliver on all the exciting promises of our connected world, meaning 10 Gbps throughput, denser networks, super-low latency & unlimited potential. This whitepaper explores:
- Subscribers are demanding more bandwidth as streaming video, augmented reality, peer-to-peer gaming, and other bandwidth-intensive services come to prominence.
- Mobile network operators (MNOs) are seeking new ways to profit from their networks— and 5G opens up the capability to offer new applications and services.
- A new generation of applications—from the Internet of Things (IoT) to self-driving cars to virtual reality—are, or soon will be, in use.