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Hanlie Smuts

General Manger at MTN

Profile

With a passion for business transformation, people, knowledge management and behavioural change management, she focused on business performance improvement and operating model optimisation. The outcomes of her corporate role aimed to deliver consistent, customer relevance across all digital touch points, to empower customers through convenient and effective self-service, to drive growth through personalised digital offerings and to strengthen brand association between the organisation and digital services. Through a deeper understanding of the digital and adjacent ecosystems, she championed transformation to digital of the traditional telco model and the need for collaboration in order to see the growth of network traffic and increased revenues.   Throughout her career in the corporate environment, she has been a facilitator, learner, knowledge sharer, coach, mentor and teacher. She recently joined the academia and currently holds an Associate Professor position at the University of Pretoria in the Faculty of Engineering, the Built Environment and Information Technology.   She enjoys the craftsmanship of writing and have published several papers and book chapters in the knowledge management and IT outsourcing fields.