The complexity in the residential in-home network is reaching an all-time high with many new unmanaged devices and smart home automation tools all sharing the same home WiFi broadband connection. This is impacting the user quality of experience and is driving up operational costs of supporting subscribers, with call center escalations to technical support and expensive truck rolls.
Incognito provides software and services solutions to help fixed-line service providers manage the next generation in-home broadband experience. We manage the devices and services serving home broadband customers, with extensive use of automation and analytics to reduce operational costs. With over 20 years experience, we’ve helped global providers like Globe, Orange, and Digicel accelerate and innovate in-home broadband services over fiber, cable, and fixed mobile networks. Incognito is a division of the Volaris Group, an operating group of Toronto-based Constellation Software Inc.
Our solutions span fiber service orchestration; service orchestration; digital home experience management including WiFi optimization; IoT including home automation and industrial IoT device management; DOCSIS provisioning; fraud and firmware management; IP resource management. Our productized software platforms can be easily deployed within existing network and operational environments, and are vendor-neutral. Deployable in months versus years, we offer a significant time-to-market advantage to our customers.