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Luminoso

Profile

Luminoso is a text analytics enterprise software company that empowers Fortune 1000 companies to understand their customers' feedback and take action to maximize customer satisfaction and loyalty. Luminoso applies cutting-edge methodologies, initially developed at the MIT Media Labs, to rapidly process and measure large amounts of consumer feedback from sources like open-ended survey responses, product reviews, and call center transcripts. The intuitive user interface makes it easy for analysts and executives alike to identify key topics, track trends over time, and create dashboards to disseminate insights across the organization. Multi-lingual capabilities, including Chinese, Spanish, and Arabic, give global companies the ability to understand their customers worldwide. Clients include Autodesk, Staples, Target Australia, Publicis.Sapient, and Scotts. Luminoso is privately held with headquarters in Cambridge, MA.