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Abhay Prasad
Senior Director - Intelligent Engagement at Nuance

Profile

Abhay Prasad is by equal parts a product leader and a consumer experience advocate. Abhay leads product management for Nuance’s Digital Intelligent Engagement Solutions which include omni-channel virtual agent, asynchronous live assistance, and conversational proactive outbound platforms. Customer service interactions have historically been associated with significant pain and frustration for consumers. 

Abhay is deeply passionate about developing solutions that eliminate that pain and help enterprises in key verticals deliver effective and memorable interaction experiences to their customers. An alumnus of McKinsey & Company, previous avatars have included leading product management at a Silicon Valley startup focused on asynchronous digital care and managing an IVR and chatbot platform for a leading ACD company. Abhay is a graduate of Indian Institute of Technology, Bombay and the Indian Institute of Management, Ahmedabad.

Agenda Sessions

  • Nuance Invite Only Roundtable - How AI, Automation and Agents Are Driving Better CX - A discussion on steps leaders are taking to deliver AI-first customer engagement

    14:00