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Alex Mead
VP CX Transformation, Customer Service Experience Strategist & Leader at AlvarezandMarsal

Profile

Alex is a Customer Service Experience Strategist & Leader, with proven transformation and Leadership skills operating across Digital, Social Media, Field Service & Retail and Contact Centre channels. He always pushes the boundaries of customer interaction strategy, and has pioneered several new leading best practices, which always attempt to deliver outstanding best class customer experience results.

He is a global Leader for omnichannel Customer Experience design across all traditional & digital touchpoints, including defining & implementing operating strategies for best use of people, process, systems and culture across all Interaction & Fulfilment channels. He works both locally and internationally across a range of industries, cultures and company types.

Alex has a proven ability to set Customer Experience strategies, utilising Customer insight, defining transformational change and pulling teams into a shared direction to drive improvements across all areas, ensuring the Customer is always at the heart of interactions and processes. Expertise in both traditional Contact Centre & 'new world' Digital Media environments.


Agenda Sessions

  • Panel: AI-driven CX solutions Reconnect Brands with Consumers in a Post-pandemic World

    15:30