Euan MatthewsDirector of AI & Innovation at ContactEngine
Euan Matthews is Director of Innovation at ContactEngine, leading the company's innovation agenda, including the development of ContactEngine's artificial intelligence and machine learning capability and delivery of data-driven insight to the company and its clients. Euan is also responsible for market research and regularly authors thought leadership papers for the company. Euan joined ContactEngine over two years ago after achieving an MBA with distinction from the University of Oxford. Prior to attending Oxford, Euan worked as a management consultant.
Is It the End of the Call Centre? Are Telcos Ready for Self-Service?, 10:45View Session