Heather RichardsVP Product Strategy and GTM for Knowledge Management at Verint
Heather Richards is VP Product Strategy and GTM for Knowledge Management at Verint. Previously, as CEO of Transversal, she was instrumental in growing this company into an industry leader in knowledge management (KM) solutions. Heather has extensive experience in consultancy and thought leadership in the KM and CX markets and she now brings these 20 years of expertise to Verint. She is passionate about using KM to drive customer engagement initiatives and operational efficiencies throughout an organisation.