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AI Summit New York
December 6-7, 2023
Javits Center

Heather Richards
VP Product Strategy and GTM for Knowledge Management at Verint


Heather Richards is VP Product Strategy and GTM for Knowledge Management at Verint. Previously, as CEO of Transversal, she was instrumental in growing this company into an industry leader in knowledge management (KM) solutions. Heather has extensive experience in consultancy and thought leadership in the KM and CX markets and she now brings these 20 years of expertise to Verint. She is passionate about using KM to drive customer engagement initiatives and operational efficiencies throughout an organisation.

Agenda Sessions

  • Panel Discussion - Driving Innovation Through Uncertainty – How Are Tech Leaders Accelerating Digital Transformation Projects Sustainably, Inclusively, and at Scale?