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KV Dipu
President & Head of Operations and Customer Service at Bajaj Allianz General Insurance

Profile

Mr K V Dipu is President & Head of Operations and Customer Service at Bajaj Allianz General Insurance Company.

Mr Dipu spearheads the digital transformation drive at Bajaj Allianz GIC, leveraging start-ups from fintech/insure tech globally, while leading a team of ~1000 people in 220 locations. A management graduate from the Indian Institute of Management Lucknow (IIM Lucknow), he joined Bajaj Allianz GIC in 2016 after a stellar career of nearly 20 years with GE Capital.

During Mr Dipu’s distinguished career spanning over 23 years, his forte has been combining digital transformation with deep domain expertise & six sigma rigor to redesign the business model for operational excellence and customer delight. Bajaj Allianz GIC is ranked # 7 in the list of global top 100 digital insurers and has twice been awarded “Digital Insurer of the Year” across Asia. Two innovations were featured in moneycontrol.com’s list of top five insurance innovations in 2018.

Mr Dipu is a certified lean six sigma black belt and a member of the Harvard Business Review Advisory Council, an opt-in research group of business professionals. Many of his accomplishments have received industry awards & press coverage. A speaker on transformation & innovation at various domestic & global industry forums (such as Finovate) & a top 5 TripAdvisor reviewer with ~ 0.6 million readers, he writes monthly columns in 2 New York-based websites on leadership & the digital world.