Tracy Malingo

General Manager - Verint Intelligence Self-Service at Verint

Tracy Malingo is General Manager of Verint Intelligent Self-Service where she leads the strategic and operational vision on the company’s extensive and innovative conversational AI, Intelligent Virtual Assistant, Communities and Adaptive Fraud business. Tracy believes in delivering purposeful, intelligent solutions to customers and employees so they can build trusted relationships and unlock value together.

Previously, Tracy was CEO of Next IT, the provider of conversational AI for the enterprise, where she guided conversational AI into the mainstream. Tracy’s compelling blend of business acumen and technical expertise enables her to relate to all elements of the industry and articulate the need for machine intelligence throughout an organization.