Heyday is the leading conversational AI platform for retailers. Our hybrid AI-powered chat solution helps sales and support teams boost online conversion, shorten customer support queues, and deliver personalized customer experiences at scale. Using the combined power of natural language processing, machine learning, and human teams, Heyday's conversational commerce platform bridges the gap between online and in-store shopping to create richer, contextually-relevant interactions between brands and their customers. Heyday serves medium-sized and enterprise retailers in more than 77 countries including LVMH, Dynamite Group, Jack & Jones, Bestseller, Vero Moda, Decathlon, Sobeys, DAVIDsTEA, and many more.
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CX & AI in the age of COVID, 13:00View Session