Yoann MichauxPartner - Enterprise Strategy & iX Insurance Lead at IBM
Yoann Michaux is a business strategist, digital transformation and customer experience thought leader with 15+ years of experience in consulting, licensing and business development.
At IBM, Yoann leads the Enterprise Strategy & IBM iX practices for the insurance industry, as well as Boost for Financial Services, a strategic consulting approach to drive growth in the financial services market.
In his role, Yoann focuses on accelerating digital and cognitive transformation for clients, as well as driving growth through new business models and enhancing customer, employee and agent engagement through phygital experiences. Prior to joining IBM, Yoann was a Managing Director at Accenture Digital, leading Financial Services for Bloom, a venturing and incubation group dedicated to digital disruption for CEOs.
INVITE ONLY: Building Customer Experiences for the Next-Normal, 10:00View Session