Shalini Khatwani Head, Debit, ATM and Portfolio at VISA

To compete with digital-first players, financial services executives must ask critical questions about their business’ operating model, and look for ways in which AI and ML can help deliver the agility, customer experience, and cost reductions they need to stay competitive.

This panel discussion will help answer these questions by exploring:

• AI’s role in creating personalised quotes, credit analyses and asset management insights for customers.
• The technical and cultural issues that need to be addressed, and how to overcome the deeply embedded legacy challenges associated with them.
• The legal and ethical issues surrounding the processing of customer data through machine learning platform, across cloud servers, and how to approach the migration of regulated data.
• Lessons that can be learned from digital-first players in terms of customer service, digital products and lean mentalities - and how to leverage your established position in the market to quell the threat of new market entrants.