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SVP - Global Lead of Automation and Business Design at American International Group (AIG) General Insurance
Vanessa is AIG’s Global Lead for Automation and Business Design. Leveraging the latest technological innovations in robotics and advanced automation, she is responsible for enhancing the client experience and improving the day-to-day workflows of AIG’s underwriting and claims employees. As team founder, she began this approach in 2015 by recruiting the core team, designing the operating model, building the toolkit, adapting the Agile method and launching an enterprise-wide program of work. For the past 15 years Vanessa has been with AIG holding increasingly impactful regional and global roles across Technology, Business Operations and Transformation. Vanessa is a frequent speaker at various AIG events and mentor to a number of staff. She is recognized for her innovative thinking, passion for change and entrepreneurial approach to execution.