Broadband World Forum is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa

EXHIBITOR MANUAL

EXHIBITOR MANUAL

Here you will find all the relevant information you may need for the event, so please make sure you read through each section carefully before the event and meet any applicable deadlines.

YOUR OPERATIONS CONTACT


STANDS A1 - D72
Brooke Bignold
Email: brooke.bignold@informa.com
Telephone: +44 (0)20 755 19073

STANDS E2 - K64
Leanne Stone
Email: leanne.stone@informa.com
Telephone: +44 (0)20 337 73991

PRE-EVENT CHECKLIST


In order to have a smooth running and successful event please use the below checklist for your pre-event preparations.

1.   Your Stand - Space Only (Design & Health & Safety)
2.   Your Stand – Shell Scheme & Name board Form (Health & Safety)
3.   Your Meeting Room (Health & Safety)
4.   Event Timings
5.   Event Services
6.   Scheduling Deliveries
7.   Pass Registration & Contractor Access
8.   Plan Your Travel
9.   Vehicles & Parking
10. Code of Conduct
11. Sustainability

YOUR STAND - SPACE ONLY


You will be provided with a space on the exhibition floor only. It is your responsibility to utilize and build in this space. Please check your contract for the exact size of your floor space and plan accordingly. What next? 

1. You will be required to provide detailed stand plans for your space that adhere to the Informa Tech DESIGN INSTRUCTIONS (CLICK HERE)

2. Please complete the Health & Safety pack (RAMS) (CLICK HERE)TO DOWNLOAD

3. Please read the Informa (CLICK HERE) RULES AND REGULATIONS handbook thoroughly before starting the design.

4. Should you wish to order anything additional please go to the Event Services section on this page.

Please submit all H&S, design documents and order forms for all space only stands by 28th August 2020 to brooke.bignold@informa.com and leanne.stone@informa.com. REMINDER: Once submitted should your design be classes as complex you will be expected to provide structural calculations for your stand.

IMPORTANT:
Please ensure you order the proper amount of waste containers for during build up and break down. Contractors and exhibitors leaving any waste on their stand will be charged extra. Please note there is CCTV in the halls to ensure leftover rubbish is matched with the contractor.

YOUR STAND - SHELL SCHEME


If you have purchased a shell scheme package, you will be required to complete the below three steps. For examples of how your package will look please see visual of a shell stands, to the right of this text. 

Your shell scheme stand per 9sqm will come with:

2 x Black Chairs
1 x White Round Table
1 x Waste Basket
2 x Spotlights
1 x 500W Socket Outlet 

1. Complete this HEALTH AND SAFETY FORM and email the completed form to your designated operations contact.

2. Complete this FASCIA/NAMEBOARD FORM and email the complete form to EESL (email in form).

3. Should you wish to order anything additional please go to the Event Services section on this page.

ALL ADAPTERS & EXTENSION LEADS MUST BE PROVIDED BY EXHIBITORS. INFORMA TECH WILL NOT BE ABLE TO PROVIDE THESE ON SITE.

YOUR SHELL MEETING ROOM


If you have purchased a shell scheme meeting room package, you will be required to complete the below three steps. For examples of how your package will look please see visual of a shell stands, to the right of this text. 

Your shell scheme meeting room includes:

Meeting Rooms of 9sqm - 17sqm:
2 x 120w spotlights; 1 x 500w single socket outlet, 4 x Sirerra Chair (Black), 1 x 3ft Arizona Table (White), 1 x Waste bin

Meeting Rooms of 18sqm - 26sqm:
3 x 120w spotlights; 1 x 500w single socket outlet, 6 x Cosmo Chair (Black), 1 x Arizona Rectangular Table (White), 1 x Waste bin

Meeting Rooms of 27sqm+:
4 x 120w spotlights; 1 x 500w single socket outlet , 10 x Cosmo Chair (Black), 1 x Arizona Rectangular Table (Black), 1 x Waste bin

1. Your logo will be printed on one of the shell scheme panel close to the door and your meeting room number printed above the door. Please check the logo on the website HERE, as this is the logo we will use for printing.

2. Complete this HEALTH AND SAFETY FORM and email the completed form to your designated operations contact .

3. Should you wish to order anything additional please go to the Event Services section on this page.

All meeting rooms will receive a key for the door which will need to be collected from the EESL service desk upon arrival. If keys are lost there will be a £45 charge.

ALL ADAPTERS & EXTENSION LEADS MUST BE PROVIDED BY EXHIBITORS. INFORMA TECH WILL NOT BE ABLE TO PROVIDE THESE ON SITE.

FURTHER INFORMATION

EVENT TIMINGS

SET UP - SPACE ONLY
Saturday 10 October                08:00 - 20:00**
*subject to cost - please contact your account manager for further information*

Sunday 11 October                   08:00 - 20:00**
Monday 12 October                  08:00 - 20:00**

**If you need additional time please contact us for pricing

IMPORTANT: If you would like to access your stand before 14:00 on Monday 14 October, you will need to register for an access badge (along with all of your stand contractors) under the 'Access and safety' tab HERE.

SET UP - SHELL SCHEME
Monday 12 October                  14:00 - 20:00

REGISTRATION TIMES
Monday 12 October                  14:00 - 18:00
Tuesday 13 October                  08:00 - 19:00
Wednesday 14 October            08:00 - 19:00
Thursday 15 October                08:00 - 15:30

EVENT OPENING TIMES
Tuesday 13 October                  08:30 - 19:00
Wednesday 14 October            08:30 - 19:00
Thursday 15 October                08:30 - 16:00

BREAK DOWN - SPACE ONLY
Thursday 15 October                18:00 - 22:00
Friday 16 October                      08:00 - 12:00

BREAK DOWN - SHELL SCHEME
Thursday 15 October                16:00 - 22:00

EVENT SERVICES

You can order additional services using the below forms and portal.  

AV PORTAL - CLICK HERE
(PASSWORD - eu *case sensitive)

EESL PORTAL - CLICK HERE 
(SHOW REFERENCE - bbwf2019)
Here you can order additional services for your stand including:
-Furniture
-Graphics
-Electrical supplies
-Stand fitting
-Flooring

RAI PORTAL - CLICK HERE
Here you can order additional services for your stand including: 
-Internet/WiFi*
-Catering
-Cleaning/Waste Removal
-Rigging

*Wifi can never be guaranteed and we do not recommend exhibitors to use the wifi for product demos. You can order WiFi through the RAI or setup your own wifi within the RAI Wifi Terms and ConditionsFor any further information please contact P.Schoonderwoerd@rai.nl

All deadlines for service orders are on the forms, please complete by the deadline in order to finalize your order and avoid any surcharges, late orders may receive a charge of up to 20%.

PASS REGISTRATION

Passes
Your main operations contact will send through a link to our registration site, N200 Visit.

Here, you will be able to create an account and manage/register your passes for the event.

Once registered, a confirmation email will be sent through to all registered emails.

Contractor Access
People engaging in stand erection and dismantling in the exhibition are not required to pre-register for the event, however they must register for an access badge through the RAI. Please visit the RAI portal HERE (under 'Access and safety') and ensure all stand contractors have registered here. 

All those requiring access into the halls for build and breakdown will require an access pass and without one, they will be refused entry.

IMPORTANT: If you would like to access your stand before 14:00 on Monday 12 October, you will also need to register for an access badge (along with all of your stand contractors) under the 'Access and safety' tab HERE. This applies to anyone who has already registered for the event - for access during setup, you will be required to be registered again via the RAI for the access badge and your event badge will only provide access after 14:00 on Monday 14 October.

REGISTER YOUR SETUP ACCESS BADGES HERE (ACCESS AND SAFETY TAB)
DELIVERIES

We strongly recommend that you use the Official Freight handler Exhibition Freighting GSM Ltd. for this event. Informa Tech cannot be held responsible for the shipping of any equipment nor are they responsible for the collection and receipt of any deliveries.

Daniel Stearman
Tel: +44 (0)1732 885131
Email: daniel@ef-gsm.com
Wesbite: www.ef-gsm.com    

We do not recommend sending the shipment direct to your stand, as the venue or Informa Tech will not sign for the goods on your behalf. If you chose to do this, you must be onsite to receive and sign for the shipment yourself at the time it arrives.

Please download the Exhibition Freighting GSM Ltd delivery form CLICK HERE to download.

  • Should you wish to use an alternative freighting company, please use the following information - Amsterdam, RAI Exhibition and Convention Centre, Broadband Forum 2020 [Exhibitor Name], Europaplein 24, 1078 GZ Amsterdam 
  • Please do not deliver any materials to the venue earlier than the 12th October as they will not be accepted or stored by the venue.
  • Please note that post event, Informa or the venue is not responsible for returning your shipments. You must arrange the shipment yourself and then label the boxes and leave them with the hotel concierge for collection and must be collected no later than the 18th October.
DOWNLOAD THE FREIGHT FORM HERE
VENUE & ACCOMMODATION

VENUE

Amsterdam RAI Exhibition and Convention Centre
Europaplein 24
1078 GZ Amsterdam
Holland

Getting here

ACCOMMODATION

RAI Hotel Services is the official agent for the Broadband World Forum 2020, forms part of RAI Amsterdam and works closely with over 100 hotels in and around Amsterdam. Looking for a luxury, centrally-located suite, a quiet boutique hotel or a cosy budget hostel? They will help you book your ideal accommodation with ease. 

Book your stay or contact hotelservices@rai.nl


PLAN YOUR VISIT
VEHICLES & PARKING

You can find more information regarding parking and access in the RAI Portal under 'Access and safety'.

CLICK HERE to access the RAI Portal.

CLICK HERE FOR MORE INFORMATION
SEND YOUR LOGO AND PROFILE

Please email the most up to date version of these types of logos and profile to Emily or Brooke by Friday 20 August 2019. 

1. ai. / eps Logo - high res file for banners
2. Jpeg Logo - low res file for website
3. 50-100 word company logo - for website 

Please notify your operations contact if there are any changes to your logo/profile to what is currently being displayed on the website.

CLICK HERE TO CHECK YOUR LOGO/PROFILE
LEAD RETRIEVAL / DATA SCANNERS: VISIT CONNECT

Exhibitors can verify, rate, prioritize, monitor and respond to leads immediately. Not only that, you can assess the event as it unfolds against their own pre-set targets in order to continually assess return on investment. In short, Visit Connect puts the success of participation in the palm of an exhibitor's hand.

Using the app (iOS and android) exhibitors can scan a visitor badge, retrieve contact data, add notes, answer pre-set questions, set follow up instructions, add voice memos and photos, and even immediately contact the visitor either direct from their device or by exporting their leads.

The Visit Connect portal offers a complete overview of all the devices activated for an event; giving all the detail that is being captured at the event, as it is being captured, so exhibitors can decide how, and when, they follow up on prospect data.

Visit Connect gives exhibitors total control of their leads and stand personnel, pre, at and post event. They can assign lead capture licences, detail lead qualifying questions and answers, set lead targets and use the portal to follow up on leads to get the edge on their competition.

CLICK HERE TO ORDER VISIT CONNECT TODAY

ADDITIONAL POLICIES

CODE OF CONDUCT

Informa Tech is dedicated to providing an inclusive and safe event experience for everyone, regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, nationality or religion. We do not tolerate harassment of participants in any form. We are a diverse community of professionals, and we conduct ourselves professionally. Please be considerate and careful with your words and actions. Exhibitors in the expo hall, evening party hosts and organizers of concurrent activities should be aware they are subject to the code of conduct. Exhibitors and party hosts may not promote sexualized or offensive imagery or activities. Exhibition and party staff should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment. Participants asked to stop any behavior are expected to comply immediately. If a participant or sponsor engages in behavior that violates this code of conduct,  Informa Tech staff may take action they deem appropriate, including warning the offender or expulsion from the event with no refund.

SUSTAINABILITY

Informa Tech is committed to a role of environmental and sustainable leadership in every aspect of our business and recognises the responsibilities we have to our employees, our customers, our suppliers, the communities we work within and the environment as a whole.  

Our contribution to a sustainable and environmentally harmonious society is based upon best practice and covers:

Environment: We use recycled materials for office and event documentation and reduce the use of plastics in all our event collateral

Community: To encourage sustainable development in the wider business we endeavour to utilise environmentally accredited venues and support regional agricultural practice by insisting on using locally grown produce for catering at all our large events.

Relationships: Informa Tech has developed an alliance with the Carbon Neutral Company and as a further example of our customer centricity, we strive to locate our events central to where we feel the majority of attendees originate.