Elsa Chen

Chief Customer Officer at CityFibre

Elsa Chen is CityFibre’s Chief Customer Officer, leading the end-to-end customer experience strategy across all of our verticals.

Formerly CEO of CityFibre’s wholesale business Entanet, Elsa led the management buyout of Entanet in 2014 with the backing of the highly experienced mid-market investor Mobeus Equity. She grew the business organically to £37m revenue in the period and firmly established Entanet as a multi prestigious award winning wholesale connectivity service provider in the UK. Elsa oversaw the mergers and acquisitions transaction in 2017 which made Entanet part of CityFibre Group.

With 17 years of experience in UK wholesale telecom Elsa is a well-respected leader in the industry; known for her passion in developing a customer-centric business culture and her people-focused approach to driving business performance.