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Sorabh Saxena
Executive Vice President - Customer Service & Operations at AT&T Business

Profile

Sorabh Saxena is Executive Vice President, Customer Service & Operations, AT&T Business. His organization is responsible for end-to-end operations supporting AT&T’s nearly 3 million business customers worldwide. In this role, Sorabh uses his vast executive leadership experience across technology and business to deliver solutions that provide a competitive edge to our customers.


Sorabh is credited with imprinting technology in all aspects of operations and delivering a best-in-class transformation program across an organization that allows continual incorporation of new capabilities and delivering at scale. The transformation has helped reduce cycle time, increase productivity, improve
customer experience while continually bringing new products to the market. His holistic approach to
transformation considers these core tenets: intently listening to the voice of the customer and employees, infusing data and analytics in all decision-making and developing plays that always have people, process, technology and culture aligned to ensure success.

Sorabh has led numerous other successful transformations and large scale programs across many AT&T business units delivering significant results across multiple dimensions. Most recently, he served as the CIO of Network and Shared Services where he was a key leader in AT&T’s pivot to software-defined network (SDN) products, services and platforms. Sorabh's team also led the realization of AT&T's IT 2020 playbook delivering some of industry's largest and most advanced API, data & analytics and digital platforms. 

His many contributions to business and technology have been widely recognized including: ComputerWorld Premier 100 Technology Leaders and both American & International Business Awards for Executive of the Year. Through the collective efforts of AT&T Business associates, our customers recognized us with the J.D.Power 2020 Business Wireline Satisfaction Awards for Large Enterprise and Small/Medium Business. In both segments, AT&T ranked highest in all 6 factors – performance and reliability; cost of service; communications; sales representatives and account executives; billing; and customer service. This is the third straight year AT&T won the Large Business segment.

Agenda Sessions

  • Building Transformational DNA and a Customer Success Obsessed Culture

    12:20
  • PANEL: AI for CX – how can telcos move beyond chatbots and build further intelligence into their customer interactions

    12:40

Speakers at this event