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Suman Kargupta
Senior Vice President and Head Customer Experience at Reliance Jio


Suman Kargupta is Senior Vice President and Head Customer Experience with Reliance Jio Infocomm Ltd. He has over 29 years of experience in CX, Operations and Customer Service. He has spearheaded transformation for large telecom operators in India, helping them to move from traditional contact centre led services to the digital age led by customer empowerment and zero failure products and services. He has been part of the start-up team for the launch of Mobile telephony in India and later part of the team for the launch of Jio’s 4G services that revolutionised data services in India.

Agenda Sessions

  • PANEL: AI for CX – how can telcos move beyond chatbots and build further intelligence into their customer interactions