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Suman Kargupta
Senior VP & Head Customer Experience at Reliance Jio


Suman Kargupta is Senior Vice President and Head Customer Experience with Reliance Jio Infocomm ltd. He has over 28 years of experience in CX, Operations and Customer Service. He’s a trained Hotelier who moved to Telecom in the mid 90s. He started his career in telecom as a Call Centre Supervisor and subsequently worked in multiple functions like Sales, Marketing, Business Excellence, Quality, Technology and Operations. He’s been part of the startup team for launch of Mobile services in India. In 2014 he joined Reliance Jio as Head of Customer Service for its Mobile business and has since then helped build the CX for all Jio businesses.

Agenda Sessions

  • Panel Discussion: Marketing, Monetisation & Customer Retention in an era of 5G and IoT

  • Cutting out the white noise I What does the customer actually want?


Speakers at this event