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As commercial product manager in-home at KPN, I’m responsible for the In-Home data distribution portfolio such as WiFi accespoints, repeaters, PLC and Moca as an alternative for ethernet cables. My mission has evolved in the past 6 years from analyse and prevent bad-WiFi service calls to having as many as possible customers with the best internet and/or TV experience in their homes without the hassle. For that, my main focus is the hardware we supply to our customers.