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Vadim Ostaltcev is a head of Customer Quality Management project in JSC ER-Telecom, one of the largest BroadBand and CATV Russian operators. His resposibility is to research customer satisfaction, develop and bring pro-active services for ER-Telecom customers to live, aiming to decrease churn. Vadim has a Robotics Engeneering Degree in industrial automation, obtained at Perm National Research Polytechnic University(PNRPU, Russia). Working about 10 years in telecom industry, Vadim has a large experience as a network architect, software development lead, data science and data analisys prefessional as well.