Broadband World Forum is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Vadim Ostaltcev
Manager at JCS ER-Telecom


Vadim Ostaltcev is a head of Customer Quality Management project in JSC ER-Telecom, one of the largest BroadBand and CATV Russian operators. His resposibility is to research customer satisfaction, develop and bring pro-active services for ER-Telecom customers to live, aiming to decrease churn. Vadim has a Robotics Engeneering Degree in industrial automation, obtained at Perm National Research Polytechnic University(PNRPU, Russia). Working about 10 years in telecom industry, Vadim has a large experience as a network architect, software development lead, data science and data analisys prefessional as well.

Agenda Sessions

  • Predicting telco customer dissatisfaction and churn by means of big data and machine learning