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Will Gibson

Director of Retail Transformation at RTC


As the Retail Transformation Director for RTC Retail, Will Gibson is an award-winning consultant who offers insight and concrete solutions to retailers who are looking to take their business to the next level. Will’s retail experience spans over 20 years and 60 countries, and includes major retail projects for international blue-chip companies. In the past, Will has worked for several multi-national Telco’s, including Vodafone, Blackberry and Cable and Wireless. Will marries his robust Telco knowledge with his expertise in retail customer experience and total business transformations to deliver true thought leadership. He uses his can-do mindset to collaborate and drive positive change on every project. His reputation as one of the world’s leading Telco retail thought leaders and futurist is growing fast, and he regularly blogs on the best practices he sees on his relentless travel schedule.

Agenda Sessions