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Maidea provides complete telco (mobile and fixed line operators), repair and technical center aftersales software solutions with complete process coverage from transforming customer complaints into work orders, organizing and tracking logistics process and managing complete repair process with spare-parts and swap devices management.
All processes are completely monitored and tracked in real-time, so all interested stakeholders (hardware managers, vendors, customers, customer support, management board) get the required reporting and alerting.
With the implemented aftersales process either on the telco or manufacturer side, end customers benefit from a fast and easy repair process with status pages always available with online payment options for repairs, and technical teams benefit from a complete, organized and monitored process: multiple repair tracking, device remanufacturing options, mobile teams tracking, organized warehouses, and integration with the manufacturers’ systems for instant device tracking&claiming options.
Maidea is a cutting-edge technology expert in making aftersales easy.