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Jim Fagan is Head of Global Platforms responsible for Cloud business and convergent technology groups across infrastructure, software-as-a-service, software-defined networking, mobility and partnering services. Jim has 20 years of diverse experience. Prior to Telstra, Jim was President of Managed Services at Pacnet. He previously worked at Rackspace as Managing Director of Asia Pacific, where he oversaw the management, strategy and growth of the company’s Asia Pacific operations. He also served as Director of Financial Operations, and was instrumental in supporting the company’s IPO on the New York Stock Exchange. Prior to joining Rackspace, Jim was at Dell for nine years, most recently as Finance Controller for the Managed Service business, where he was responsible for the overall financial management and pricing structure of the company’s services division. Previously, Jim worked at Chase Manhattan Bank and Sei Corporation.