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Michael McCarthy has been Vice President of Customer for Virgin Media Ireland since 2015. In this role, Michael serves as a customer advocate, partnering with leaders across all business units to transform the customer experience and ensures that customers are at the centre of every business decision. Michael leads a dynamic Customer Experience Services organisation that includes the National Customer Service Operations, Technical Operations, and the National Network Management Centre, to promote a consistent experience for customers across the company.
Michael has a deep understanding of the cable industry in Ireland, having spent over three decades in a variety of senior leadership roles across management, technical operations, network, supply chain and logistics. He was honoured recently to be selected to participate in the IDA Ireland CX Transformation Steering Group, which produced a national report on the Strategy, Vision and Roadmap for the Digital Transformation of Ireland 2019.
Virgin Media is Ireland’s leading ‘connected entertainment provider’ offering market-leading Broadband , TV, fixed and mobile phone services to the Irish consumer and B2B market. Virgin Media Ireland also incorporates Ireland’s leading commercial broadcaster Virgin Media Television which operates three free to air TV channels.