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13 -14 November 2019
Maritim HotelBerlin

Nicolette Wuring
Board Advisor at TribeCX


25+ years of international exposure in Customer Service & Experience working for leading brands across a diverse range of industries in B2B, and B2C space, undergoing large-scale (digital) transformation and disruptive change. Thought leader in Customer Service, Customer Experience, and Customer Advocacy. Passionate advocate for Service as a sustainable competitive advantage, differentiating brands and creating value for customers, employees, and the business.

Agenda Sessions

  • PANEL: SMS, Chatbots, and Humans, Oh My! The Customer Experience Transformation