Patricia MartinSenior Vice President of Service Assurance at Cox Communications
Patricia Martin is the SVP of Service Assurance at Cox Communications. She oversees the Network Operations Centers (NOCs) and Tier 2 support teams for both Residential and Cox Business (CB) support models, with an enhanced focus on the customer experience and process governance.
Patricia joined Cox in 2005 as a Senior Manager and in 2007 became the Director of Network Services in Oklahoma, with statewide responsibility for residential and commercial network and construction activities. In 2015, Patricia joined Cox’s Atlanta team as Vice President of Service Assurance, where she streamlined the NOC to one operating model with two locations in 2017. With support encompassing Voice, Video, Data, IT, Backbone, and IP services, Patricia transitioned the NOC from incident management to event management, and enabled resources through enhanced tooling to monitor and respond to 100 percent of events in the Cox Communications network.
Patricia has continued to manage critical and complex processes while working collaboratively across the company to deliver solutions that positively impact customers across the enterprise. She has done this through leading several key initiatives at Cox, including the creation of the first national team of virtual construction estimators and Cox’s first-generation Video Back Office National COE. She has synchronized national teams and subject matter experts toward improving customers’ experience while mitigating capital and cost expenditures.
Patricia is a graduate of the University of Oklahoma and the WICT Betsy Magness Leadership Institute. In 2019 Patricia was a NAMIC Luminary recipient and in 2017 received the Southeast Women in Cable Technology (WICT) Catalyst Award. Cablefax has also recognized Patricia as one of the most powerful women in cable for several years and in 2015 was recognized by Multichannel News as an outstanding 40 under 40 leader.
Patricia resides in Roswell, Georgia, with her husband and four children.