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FAQs related to Show Postponement

Updated on April 1

When will the event now take place?

We will be collocating Channel Partners Conference & Expo with our fall show, Channel Partners Evolution, September 8-11 at the Venetian & Sands Expo in Las Vegas. We believe bringing the power of these two industry-leading events together will result in a conference that will still offer the high-quality content we had planned for Channel Partners in Las Vegas, but also provide the forward-thinking technical content of Evolution.

Thank you for your support and patience through all of this and if you have further questions please contact the proper Channel Partners/Channel Futures representative.

Room blocks and housing reservations:
  • Hotel reservations within our room block are automatically being canceled. Refunds will be processed in 3-5 business days. Any specific questions around housing should go to our housing provider, CHP, at If someone wants to reinstate their reservation, they should call the their hotel directly.
  • Hotel sub block deposits at The Venetian will be credited to the new dates or refunded.
  • We are working to negotiate significantly better room rates for our guests
Exhibitor Shipment Info

We are currently awaiting guidance from Freeman on how to handle these shipments.

What does this mean for an exhibitor/sponsors?

For exhibitors and sponsors, we will transfer your program to the future event. Your Account Manager will be reaching out personally next week to discuss your immediate questions. We continue to work diligently to ensure all details are buttoned down and we thank you for your patience.

The global health crisis surrounding Coronavirus/COVID-19 has caused unprecedented disruption in the event vendor ecosystem, due to cancellation & postponement of events in Las Vegas, the US and around the world. This is not an isolated issue we are facing with Channel Partners Expo. As one of the largest organizers of tradeshows, Informa is working with our vendors on behalf of our attendees, customers, and communities to provide the answers to immediate questions, and help to alleviate concerns about next steps. The events industry is facing an extraordinary challenge, but as we have said from the very beginning, the health and safety of our staff and attendees is of the utmost importance.

For our exhibiting customers, here is what we know so far:

  • The Sands: so far, the Sands and Venetian has told us that the cancellation terms that the exhibitor agreed to with their order are in place. Please refer to your individual order for the cancellation terms. We are working to try to obtain more favorable terms and it’s getting escalated. As of late afternoon on March 10, our Sands contact hadn’t received further direction from their executive team and board, but confirmed its being reviewed. They shared with us that given the many cancellations with other events they serve, they are trying to get as much information as possible for us to share with our customers.
  • For catering at the Venetian: All F&B orders will be transferred to new dates and no cancellation fees will be charged.
  • For lead retrieval: Lead retrieval orders will also be transferred to new dates.
  • Freeman will offer 100% refunds on standard rental exhibits (non-custom), furnishings, standard carpet/padding, and standard event tech equipment. Custom rental exhibits will be refunded at 25%. Additional Freeman details can be found here.

Unfortunately, this is causing a big disruption to our entire vendor ecosystem and everyone is scrambling to come up with processes and how to work through existing cancellation terms to find a fair resolution.

We stand with you during this challenging time and will continue to post updates as we receive them.

How does this affect my current attendee registration?

For attendees, we will automatically transfer your registration to the rescheduled event, September 8-11, 2020 at the Venetian. For questions and concerns, please contact

Channel Partners Conference & Expo is Officially Postponed

After close consultation with our partners in the industry and as the situation has changed rapidly, we have made the difficult decision to postpone Channel Partners Conference & Expo 2020.  

With the rapidly developing circumstances and in light of corporate travel considerations continuing to escalate, we’ve worked as quickly as possible to explore our options.

Having spent the past year preparing for the event with our advisory boards, speakers, exhibitors and event partners, we’re genuinely disappointed not to be able to host you this coming week, but the experience and safety of our community and everyone involved in the event continues to be our top priority.

Channel Partners Conference & Expo in Las Vegas, March 9-12, 2020 is officially postponed, with the intention to announce a new date shortly. Exhibitors and attendees will be contacted with further information regarding booth contracts and registrations.

We understand there will be a lot of questions and concerns following this announcement. For attendees, we will automatically transfer your registration to the rescheduled event. For questions and concerns, please contact

For exhibitors and sponsors, we will transfer your program to the future event. Your Account Manager will be reaching out personally next week to discuss your immediate questions. We continue to work diligently to ensure all details are buttoned down and we thank you for your patience.

As always, we would like to thank everyone who helps to make the event possible and recognize that our event does not happen without your support. We appreciate the open discussions and encouragement. The conversations we’ve had over the last several days have proven how lucky we all are to be part of this supportive, tight-knit industry. As everyone has been reminding us, great things happen when the community comes together and connects at Channel Partners events.

Thank you,

Joseph Marks, Event Director
Kelly Danziger, VP of Sales

Channel Partners Conference & Expo


In addition, our lead venue for Channel Partners Conference & Expo, The Venetian Hotel, has issued the following statement:

General Information 

The health and safety of our team members and guests is our utmost priority. Our Emergency Management Team works closely with local officials and we are taking appropriate steps to protect our team members and guests as outlined by the Centers for Disease Control and Prevention (CDC) and the Southern Nevada Health District (SNHD). We are prepared to follow any additional protocols or guidance, as they are made available by the CDC or SNHD.

If you would like information on Coronavirus Disease 2019 (COVID-19), we recommend going to the CDC website:

We are encouraging our team members and guests to take the same precautions against COVID-19 that are taken to combat the common cold and flu virus. Additionally, we have hand sanitizing stations throughout the resort, Congress Center, and Sands Expo.

Tips shared with team members and guests include:

  • Wash your hands often with soap and water for at least 30 seconds.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Cover your mouth and nose with a tissue when coughing or sneezing. Properly discard tissue after use.
  • Clean and disinfect your phone, keyboard, and mouse regularly.
  • Avoid close contact with people who are visibly sick.
  • Stay home from work (or in your suite) if you have a fever or are exhibiting cold or flu symptoms and contact your doctor.

FAQs related to COVID-19

Is the venue following CDC/World Health Organization (WHO) policy and guidance? Is the venue engaged with local health departments?

Our Emergency Management team is closely monitoring the COVID-19 outbreak at the global, US, and local level. We are following the guidance of the CDC and Southern Nevada Health District (SNHD) for local direction.

Does the facility have hand sanitizing stations available? Where? How many units? Are additional units being deployed?

During cold and flu season we deploy additional hand sanitizer stations throughout the resort.

Has the venue enhanced its public space and restroom cleaning and disinfection efforts?

Regardless of the situation we always perform routine environmental cleaning. At this point, the risk level, as indicated by the CDC, has not compelled us to increase the frequency of our cleaning practices.

Does the venue brief/hold briefings for its team members on good hygiene, including posters/signage for team members in heart of house areas?

The CDC guidelines for personal hygiene are included in daily situation reports provided by the Emergency Management Team. Hygiene communication, both visual and oral, is part of the standard operating procedures for our resort.

Does the venue have any signage or messaging on COVID-19, hygiene, sanitization; in plain sight for guests/visitors?

We have hand sanitation stations in plain sight throughout the resort and in meeting spaces. Based on the guidelines outlined by the CDC and SNHD, we are not compelled to change our procedures at this time. However, we will comply with additional guidelines that may be issued by the CDC or SNHD.

Does the venue have a permanent first aid station? How often/when is it staffed? If so, are the Emergency Medical Technicians (EMTs)/first aid staff trained to recognize, treat and process COVID-19 cases?

The property has EMTs that are trained in expanded assessments to identify potential COVID-19 cases.

Should someone with COVID-19 symptoms be identified or self-report upon entering the facility, are there response protocols in place (vs. bringing them to a first aid station within the venue)?

All team members are directed to contact EMTs to respond to all medical events including potential COVID-19 cases. EMTs will respond to the patient’s location or if the guest prefers, the guest can go to their room and call for an EMT to come to their suite.

Any other protocols in place to combat/prepare for/respond to COVID-19 the venue would like to share?

We continue to follow the CDC protocols. Our Emergency Management Team is monitoring multiple sources to stay abreast of COVID-19 information. This information is summarized in a daily situation status report for Company Leadership to inform decision making and coordination of effort.

Early on in this outbreak we issued a travel advisory for our own team members, limiting unnecessary travel to China. Additionally, we encourage team members exhibiting cold and flu symptoms to stay home from work until they are relieved of their symptoms.

Our sympathies are with those affected in China, and all around the world.