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Informa
7:30am - 7:30pm 720 mins
Registration
Registration
8:30am - 8:55am 25 mins
Keynote Programming
Breakfast & Networking
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Open to all attendees and exhibitors.

8:50am - 8:55am 5 mins
Keynote Programming
Welcome Remarks
  • Hosts Kelly Danziger - Market Leader Channel, Knect365: TMT an Informa Company
  • Brian Snortheim - VP of Sales, Channel Partners
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Open to all attendees and exhibitors.

8:55am - 9:10am 15 mins
Keynote Programming
Opening Keynote
  • Hosts T.C. Doyle - Senior Director of Content, Channel Futures & Channel Partners
  • Lorna Garey - Editor in Chief, Channel Futures & Channel Partners
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Open to all attendees and exhibitors.

9:10am - 9:17am 7 mins
Fastball
Fastball
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Open to all attendees and exhibitors.

9:17am - 9:37am 20 mins
Keynote Programming
Voice of the Customer Panel
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Open to all attendees and exhibitors.

9:37am - 9:45am 8 mins
Fastball
Fastball
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Open to all attendees and exhibitors.

9:45am - 10:10am 25 mins
Keynote Programming
Keynote
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Open to all attendees and exhibitors.

10:25am - 11:10am 45 mins
Business Strategy Track
If I Were Launching an MSP Today LIVE!
  • Moderator Kris Blackmon - Editor-in-Chief, The VAR Guy
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You know the venerable Channel Futures series, now join an all-star panel of veteran MSPs for a live airing of grievances, laments over missed opportunities and sage counsel for those looking to add managed services.

Conference & Expo pass required to attend this session.

10:25am - 11:10am 45 mins
Revenue & Supplier Portfolio Track
How to Price Any Managed Service for Max Profit
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Hourly? Per seat? Per device? Should you have tiers? Are you a market-matcher or focused on value? In this session, we'll discuss core tenets and latest trends around service pricing.

Conference & Expo pass required to attend this session.

10:25am - 11:10am 45 mins
Marketing & Technology Track
5 Steps to Cash in on IoT
  • Moderator Natasha Royer Coons - Founder, TeraNova Consulting Group
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Conference & Expo pass required to attend this session.

11:20am - 12:05pm 45 mins
Business Strategy Track
How to Compensate Your Sales Team for Cloud
  • Speaker Nick Heddy - SVP of Sales & Marketing, Pax8
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Even experienced MSPs run into sales-compensation hiccups that can hamstring their cloud practices. Whether you have 500 sales pros or five, we'll share tips for incentivizing them to sell cloud services.

Conference & Expo pass required to attend this session.


11:20am - 12:05pm 45 mins
Revenue & Supplier Portfolio Track
2019 Security Preview & Your Portfolio
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A panel of security experts will offer predictions on the threats that will keep customer IT teams awake at night in 2019, so that you can add the right security products and services to cash in on the headlines.

Conference & Expo pass required to attend this session.

11:20am - 12:05pm 45 mins
Marketing & Technology Track
Channel Marketing Success Factors
  • Moderator Marie Rourke - Founder and Chief Channel Strategist, WhiteFox Marketing Inc.
  • Panelist Jennifer Anaya - Vice President, Marketing, North America, Ingram Micro
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Master agents and distributors have front-row seats into what works for partners. In this session, we'll share insights on new strategies.

Conference & Expo pass required to attend this session.

11:55am - 12:25pm 30 mins
Keynote Programming
Lunch & Networking
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Open to all attendees and exhibitors.

12:25pm - 12:45pm 20 mins
Keynote Programming
Keynote
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Open to all attendees and exhibitors.

12:45pm - 12:55pm 10 mins
Keynote Programming
Lighting Talk: Reality Check: Blockchain & The Channel
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Open to all attendees and exhibitors.

12:55pm - 1:02pm 7 mins
Fastball
Fastball
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Open to all attendees and exhibitors.

1:02pm - 1:22pm 20 mins
Keynote Programming
Keynote
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Open to all attendees and exhibitors.

1:22pm - 1:30pm 8 mins
Fastball
Fastball
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Open to all attendees and exhibitors.

1:30pm - 1:55pm 25 mins
Keynote Programming
Keynote
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Open to all attendees and exhibitors.

2:00pm - 2:45pm 45 mins
Business Strategy Track
Running a Tight Ship: The Impact of Operational Efficiency on Profits
  • Speaker Carolyn April - Senior Director, Industry Analysis , CompTIA
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Your sales reps are killing it and revenue is rolling in. So why are your profit margins not where you expect them to be? Disappointing results often stem from inefficient processes that can drag down an entire organization. The impact of these inefficiencies grows only more pronounced as channel firms seek to move into new business models. Bottom line? It is critical to streamline operations and embrace best practices. Join this session to hear findings from CompTIA’s research, Operational Efficiency in the Channel, which takes a close look at how channel firms are operating their businesses today, where they are functioning well, where they are not and what steps need to be taken to optimize their shops for maximum profit.

Conference & Expo pass required to attend this session.

2:00pm - 2:45pm 45 mins
Revenue & Supplier Portfolio Track
Maximize Your Prospecting: 3 Tips to Build a Better Pipeline
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Those who treat prospecting and sales with the same importance will continue to thrive.

Conference & Expo pass required to attend this session.

2:00pm - 2:45pm 45 mins
Marketing & Technology Track
Stacking Managed Services on SD-WAN
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Once they have SD-WAN products, it’s time for value adds.

Conference & Expo pass required to attend this session.

3:00pm - 3:50pm 50 mins
Business Strategy Track
CEO Roundtable
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Conference & Expo pass required to attend this session.

3:00pm - 3:50pm 50 mins
Revenue & Supplier Portfolio Track
Channel NX2Z
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Conference & Expo pass required to attend this session.

3:00pm - 3:50pm 50 mins
Marketing & Technology Track
5 Lessons MSP Sales Teams Can Learn From Agents – and Vice Versa
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Top-producing agents are sales machines, generating six- and even seven-figure MRR incomes with just a smartphone and a few spreadsheets. But it’s within MSPs that we see technical innovation: Sales automation, specialization and sophisticated marketing campaigns are driving new logos and revenue streams.
What can these groups learn from each other? How can agents embrace tools and automation to expand their customer bases? How can MSPs acquire the sales flair and relationship trust enjoyed by successful agents?
This session will explain the quiet revolution going on in the sales world today and how everyone can profit from it. Attendees will learn:
• The success habits of highly effective agents
• How automation and specialization are revolutionizing MSP sales teams
• Actionable ideas for both agents and MSPs to grow sales, add recurring revenue and increase customer loyalty

Conference & Expo pass required to attend this session.

4:00pm - 7:00pm 180 mins
Expo Hall
Expo Hall Open
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Open to all attendees and exhibitors.

4:00pm - 7:00pm 180 mins
Expo Hall
Opening Reception in the Expo Hall
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Open to all attendees and exhibitors.

6:30pm - 10:00pm 210 mins
Networking
MSP501 Awards Dinner presented by Channel Futures
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Separate registration required.