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Tiffani Bova is the global customer growth and innovation evangelist at Salesforce and author of the forthcoming book "Growth IQ: Get Smarter About the Choices That Will Make or Break Your Business." A top influencer in customer experience, digital transformation, the future of work and sales, Bova is a regular contributor to Forbes, Harvard Business Review, Marketing Matters on Wharton Business Radio - SiriusXM and Huffington Post in addition to a variety of industry-leading podcasts on sales, marketing and digital business. She is also a highly sought-after keynote speaker and has delivered over 300 keynote presentations on sales transformation and business model innovation to audiences around the world. Prior to joining Salesforce, Bova was a vice president, Distinguished Analyst and Research Fellow at Gartner.