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Director of IT at Gulf Air
Gulf Air, the national carrier of the Kingdom of Bahrain, has appointed Dr. Jassim Haji as the Director of Information Technology Division since August 2011. He currently serves on the board of directors of a leading hospitality and tourism technology provider in the Middle East and on SITA Council representing Middle East and North Africa.Dr. Haji has been instrumental in implementing some key innovations at Gulf Air’s IT systems and processes in recent times, most notably, the introduction of advanced technology for Gulf Air World Wide Contact Centre, Cloud Computing, Business Intelligence, Disaster Recovery Centre, Green Technology, In-house Oracle R12 upgrade, Big Data, Electronic Flight Bag and deploying tablets to cabin crew for on-board services plus ISO 27001, 9001 and 20000 certifications that have helped further improve customer interface services as well as cost efficiency to the company. He managed to achieve 24 top Middle-Eastern technology awards for Gulf Air, including five CIO distinguished awards. He participated as a key speaker and chairman in over 35 technology conferences in Middle-East and Europe to cover latest technologies such as Cloud Computing, Big Data, Information Security and Business Intelligence. He also published articles in relation to the above topics. Additionally, Dr. Haji is part of several advisory boards of key technological events in the Gulf and he is participating in several judging panels for reputable technology awards. Dr. Haji received his Doctorate in Business Administration (PhD) from the University of Northumbria at Newcastle, UK in 2010. He has completed his Master degree in Management of Information Technology from the University of Sunderland, UK and graduation in telecommunications from the famed Cable and Wireless College, Cornwall, UK. He started his career with Sprint Telecommunications in London before joining Gulf Air in 1985 as a network engineer and moved to Sabre – an airline IT solutions company – to whom Gulf Air outsourced its IT services. He then moved to EDS as an Executive Director, another American IT solutions company with global presence, when Gulf Air moved its outsourcing services and grew within the ranks to become the Executive Director of EDS. When Gulf Air brought back its IT services, Dr. Haji also moved back to Gulf Air and became the Head of Information Technology Infrastructure in 2008 and then he was appointed as the Director of Information Technology Division in August 2011.