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Firas Al Hilu IT Director at GHC Group


Firas Al Hilu was appointed as the IT Director of Global Healthcare Co. in April 2017. Prior to, he was leading the teams in Nuqul Group, Jordan in handling the ERP, CRM, BI, and e-commerce departments.

Firas Al Hilu is an expert in the domain of Information Technology, project management and consultancy, specialized in digital transformation and Digital disruption to move an organization into the digital realm. 

Firas is Specialized in SAP, Oracle e-Business Suite and other ERP systems, with 19+ years of progressive experience in enterprise solutions and mega projects. Great success stories in Enterprise solution and ERP projects, applying project management methodologies and coaching staff through building up skills and competencies in project management and leadership. 

Over thirteen years of international experience working in some of the biggest companies such as Epicor (iScala), and Nuqul Group (Fine Hygienic Paper). 

Proven record in IT management, retail and FMCG domains in multiple countries such as Iran, UAE, Jordan, Saudi Arabia, Sudan, Egypt, Morocco, Algeria, Kuwait, and Lebanon. 

Firas is obtaining the Project Management Professional (PMP)® Credential.

Firas has extensive experience in managing and implementing multi-million dollars ERP, Demand Planning, Performance Management (Hyperion), Business Intelligence implementations, in addition to the upgrade and integration projects in the financial, manufacturing, retail, and services sectors in the MENA region.


Mr. AlHilu shared with us a few very important insights in the lead up to the event, on the topic of cloud in retail, his specific presentation topic and the event:

What are you most looking forward to with regards to speaking and attending the Cloud MENA event in Dubai?

I am looking to attend one of the most important and strategic event in the MENA region, especially talking about a very attractive subject this year “the importance of cloud and digital transformation in the MENA region”.

How important is Cloud in enabling the growth and adoption of new technologies in the retail sector?

Consumers started to prefer Omnichannel approach that provides them seamless shopping experience whether the customer is shopping online from a desktop, mobile, or in a bricks and mortar store. The retail future is e-commerce, classical stores will be disappeared by time, those who will not get ready and have strong on line platform they will definitely lose market share and might shutdown their business.

You will be speaking at the event about ERP Cloud vs. On Premise - Could you give us a little bit of insight into what we can expect to find out during your presentation?

This is a very important and critical subject that many people confused with as when they wanted to take a decision for their strategic ERP system. I will try to explain it in an easy way as to help people understand it and explain to them how to use the TCO tool to estimate the cost of in premise vs. cloud based, and how cloud helps organizations drive innovation and business transformation by increasing agility and reducing IT complexity.

What are your views on Cloud native and its importance in retail?

Being cloud-native is more than just moving some of your workload to a public cloud vendor. It involves a completely different approach to infrastructure, application development, and team structure. Cloud-native is a way of approaching the development and deployment of applications in such a way that takes account of the characteristics and nature of the cloud - resulting in processes and workflows that fully take advantage of the platform.

Agenda Sessions