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FAQ

See answers to some of the most frequently asked questions regarding Data Center World 2020.

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When and where will 2020 Data Center World now take place?

August 24-27, 2020 at the Henry B. González Convention Center in San Antonio, Texas

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I am a current Data Center World 2020 paid conference or expo registrant; now that the event has been postponed to August, what will happen with my pass?

We have automatically transferred your registration to the dates of August 24-27 to help make this a seamless transition for you. In the next week, you will receive an email confirmation of your registration along with updated event and hotel information and cancellation terms.

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What is the hotel room cancellation policy?

Individuals who have made hotel reservations inside the Data Center World room block will not have to pay penalties or fees associated with cancelling their reservations. 

**Please note, you must contact the hotel directly and cancel your reservation within the 72-hour cancellation window or you will be liable for the room charge. 

More details regarding the room block over the new dates will be shared as soon as possible.

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Who should I contact if I have questions?

  • Attendee Registration: contact our Registration team at 833.975.1596 from 8:30am-4:00pm PST or email Datacenterworldregistration@ubm.com 

  • Sponsor or Exhibitors: contact Erin Heekin at 513-212-7778 or email erin.heekin@informa.com

  • Media or Press: contact Heather Donner at 415-947-6109 or email at Heather.Donner@informa.com 

  • Speakers: contact Lauriel Wright at 480-281-6059 or email lauriel.wright@informa.com 

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Why did you make the decision to postpone Data Center World 2020?

As soon as we learned about San Antonio’s local state of disaster and public health emergency, we worked around the clock with the convention center, hotels and other partners to be able to confirm new dates for Data Center World 2020. Our top priority was to make the transition as smooth as possible for all the members in our community, from our attendees and speakers to our exhibitors, sponsors and partners. 

As corporate travel considerations continued to escalate, our decision to move the event to August is also based upon our desire to provide you with the value you’ve come to expect when attending Data Center World. 

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What is happening to the State of the Data Center -2020 Vision report that I was to receive as a Standard and/or All Access badge holder? 

We know you’ve come to expect this highly anticipated report onsite at the event, and wanted to share the results of the study with you now. All applicable pass holders will receive a copy in the next 5-7 business days.

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