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Showing of Streams
12:30 - 17:30 300 mins Free
Exhibition Open!
12:55 - 13:05 10 mins Free
TechXLR8 Show Headliners (Free to Attend)
Chair’s Opening Remarks – Welcome to TechXLR8 2018
  • Host Greg Williams - Editor, Wired
  • Introducing the Change Maker
  • Overview of TechXLR8 and London Tech Week Show Headliners

Main Stage
13:00 - 17:00 240 mins
Digital CX World (Track Room 9)
CXPA Hosted Workshop - Customer Experience Leaders Workshop
  • Yiannis Maos - UK CXPA Ambassador and Co-Founder of ALCMY, CXPA & ALCMY
  • Jerry Angrave - Managing Director, Empathyce


The six disciplines will give you a complete picture of what needs to be done to meet the challenges of the escalating experience. The workshop will give you the understanding, tools and framework to build a customer focused strategy. In the workshop, you will learn how to innovate, design and measure your customer experience, while aligning your people and culture around your vision.

Session timings: 

  • 13:00 - Opening and Intros 
  • 13:05 - Intro and Scene Setting 
  • 13:20 - CX Culture 
  • 14:00 - Voice of the Customer 
  • 14:25 - Metrics and ROI
  • 14:50 - Coffee Break 
  • 15:05 - Design and Innovation 
  • 15:30 - CX Strategy 
  • 16:05 - Break 
  • 16:20 - Governance 
  • 16:45 - About the CXPA 
  • 16:50 - Q&A
  • 17:00 - Finish

The workshop will be run by Yiannis Maos and Jerry Angrave who will be representing the Customer Experience Professionals Association (CXPA). Yiannis and Jerry have over 30 years combined experience, helping FTSE brands and fast-growth start-ups get an ROI from their customer experience strategies and tech

13:05 - 13:15 10 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner: Welcome to London

Mayor of London, Sadiq Khan, shares his welcome to London Tech Week remarks, recorded at the London Tech Week Launch Event.

Main Stage
13:15 - 13:45 30 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner Power Panel: London 2030 – a True Tech City
  • Moderator Stephen Lorimer - Smart London Strategy and Delivery Officer, Greater London Authority
  • Panellist Juliet Bauer - Chief Digital Officer, NHS England
  • Panellist Colin Rhys - VP, Middle East & Asia, Virgin Hyperloop One
  • How will technology impact the lifestyle of Londoners in 12 years from now?
  • Which technologies will have the biggest impact on improving lives and society
  • Connecting the dots – how will initiatives in different areas complete the smart city and how will they be connected?
  • Funding and financing smart cities – which models will work?

Main Stage
13:45 - 14:05 20 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner: Building a platform for growth to underpin the UK’s digital future
  • Gavin Patterson - CEO, BT
  • Delivering the infrastructure, innovation and skills for a digital world, creating an environment for change makers to thrive.

Main Stage
16:20 - 16:30 10 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8: Welcome back from your Chair
  • Greg Williams - Editor, Wired

Main Stage
16:30 - 16:50 20 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner: Fireside Chat: The role of technology in an evolving society
  • Martha Lane Fox - Founder,
  • How can technology be inclusive and empowering, rather than a disruptive and destructive?
  • Why does the tech industry become ever more important in a post-Brexit Britain?
    • What advice do / would you give to the government to ensure we’re on the right path?
  • What tech trends do you see emerging that are going to have the biggest impact on how we will live 5 years from now?
Main Stage
16:50 - 17:10 20 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner: What’s Next in Tech?: Thrive in a ‘Wiki’ Future
  • Jimmy Wales - Co-founder, Wikipedia

Jimmy Wales speaks on a wide range of issues surrounding the future of technology, shedding light on the opportunities and threats for businesses and organizations in a globally connected world. Speaking fluidly about artificial intelligence, automation, and other new technologies that lie at the heart of disruption, Mr. Wales illuminates how open-source, open-content technology is changing the face of the internet and how businesses can adapt in order to compete and innovate. He reveals opportunities in tapping into new technologies—whether implementing new collaborative tools, or cutting-edge ways to interact with customers, distributors, and suppliers—to ultimately reveal what is needed to thrive in a Wiki future.

Main Stage
17:10 - 17:30 20 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXL8 Headliner: Becoming Digital Industrial

The last decade has been defined by innovation in the consumer internet. The next decade will redefine the industrial world. For the last 125 years, GE has met the challenges of industrial change head-on. That’s why it will power the next wave of large scale innovation: the Digital Industrial Revolution. GE Digital is leading this charge by connecting streams of machine data to powerful analytics, providing Industrial companies with valuable insights to manage assets and operations more efficiently. World-class talent and software capabilities are driving big gains in productivity, availability and longevity that will have a powerful impact on industries across the globe.

Main Stage
17:30 - 18:00 30 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner: Introducing the London Tech Week Change Makers
  • Moderator Sherry Coutu CBE - Chair, Founders4Schools
  • Panellist Becky Sage - CEO, Interactive Scientific
  • Panellist Charlene Laidley - Founder and CEO, FutureProof Foundation
  • Panellist Paul van Zyl - Co-founder and Chief Executive Officer, The Conduit

Celebrating innovation, creativity and disruption in the London Tech Ecosystem, the LTW Change Makers have been nominated by some of London’s most iconic tech experts who represent the LTW Ambassadors. This session shines the spotlight on 3 of these change makers, and gives an inspiring insight into their story and how they are helping drive change for good.

Main Stage
19:00 - 22:00 180 mins
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Awards Ceremony @ Gibson Hall

The TechXLR8 awards celebrate innovation and excellence in the tech industry, acknowledging the entire ecosystem both within London and beyond.

The award categories have been designed to showcase both research & development and solution providers leading the way in 5G, virtual & augmented reality, IoT, Cloud, connected automotive and artificial intelligence.

The awards take place at Gibson Hall, located in the very heart of the City of London, this spectacular Grade I listed neo-classical building is a truly stunning venue and the perfect location to celebrate the best of tech.

For category information, entry deadlines and to buy a ticket or table, please visit:

Gibson Hall