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Showing of Streams
09:05 - 09:15 10 mins Free
TechXLR8 Show Headliners (Free to Attend)
Chair’s Opening Remarks – Welcome from XConomy
  • Muki Kulhan - MD, Muki International
more


Main Stage
09:15 - 09:35 20 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner: The Future is Served – the future of robotics in the home
  • Mark Oleynik - Founder & CEO, Moley Robotics
more


Main Stage
09:35 - 09:45 10 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner: Give First – The Secret to Starting Anything
  • Nicole Glaros - Partner, Chief Produce Officer, Techstars
more


Main Stage
09:45 - 10:15 30 mins Free
TechXLR8 Show Headliners (Free to Attend)
TechXLR8 Headliner: Building the next generation of startups
  • Moderator Semyon Dukach - Managing Partner, One Way Ventures
  • Nicole Glaros - Partner, Chief Produce Officer, Techstars
  • Amy Chow - Technology Council Member, GLG
  • Stéphane Girardin - VP Sales, Tiklee
more
  • What are the hottest tech sectors and how are you/startups entering them?
  • How do you think about big trends and market timing in your field?
  • How important is startup culture and diversity?
  • What surprises may be coming to disrupt the industry?


Main Stage
10:15 - 16:00 345 mins Free
Exhibition
Exhibition Open!
10:30 - 10:40 10 mins Free
Connected Consumer (Expo Theater G)
Chair's Opening Remarks
  • Paige Leuschner - Research Analyst, Navigant Research
more


Expo Theater G
10:40 - 11:10 30 mins Free
Connected Consumer (Expo Theater G)
Making City Streets Smarter and Better Connected
  • Christina Huang - Managing Director, Advertising & Media, BT
  • Matt Bird - General Manager, InLinkUK
more


Expo Theater G
10:45 - 10:50 5 mins Free
Blockchain 360 (Expo Theatre D)
Moderator's Opening Remarks
  • Presenter Jillian Godsil - Blockchain Speaker and Journalist, Independent
more


Expo Theater D
10:50 - 11:00 10 mins
Digital CX World (Track Room 9)
Chair's Opening Remarks and Recap of Day 1
  • Yiannis Maos - UK CXPA Ambassador and Co-Founder of ALCMY, CXPA & ALCMY
more
10:50 - 11:10 20 mins Free
Blockchain 360 (Expo Theatre D)
The Future of Tokenomics: Where tokens are going, how we will get there
  • Presenter David Siegel - Co-Founder and CEO, Pillar
more
  • The Future will be Decentralized, and regulated. It's time for better regulations.
  • Tokenized Incentive Games will rise and perhaps rival utility tokens in number
  • Why governance matters. How governance will change


Expo Theater D
11:00 - 11:20 20 mins
Digital CX World (Track Room 9)
Reengineering the Digital Healthcare Experience: How the NHS is Putting the Patient at The Heart of Their Digital Transformation
  • Sam Shah - Director of Digital Development, NHS England
more
11:10 - 11:30 20 mins Free
Connected Consumer (Expo Theater G)
Innovation and Connected Consumer: It's all Greek to me!
  • Manos Dramilaris - Digital Experience Developer, LV=
more
  • Can innovation take place in big and inflexible companies? 
  • How the internet and mobile phones are affecting the consumer and the products we develop for them? 
  • How can we bring innovation in a big company and the connected consumer together?

Expo Theater G
11:10 - 11:45 35 mins Free
Blockchain 360 (Expo Theatre D)
Panel Session: The must-have cryptocurrency discussion
  • Panellist Clem Chambers - CEO & Founder, ADFVN
  • Panellist Nadia Filali - Head of Blockchain Programs, Caisse des Dépôts
  • Panellist Bobby Bhatia - CEO & Founder, TrakInvest Group
  • Panellist Nishant Bhaskar - Managing Director, Manthan Capital
  • Panellist David Siegel - Co-Founder and CEO, Pillar
more
  • How do you build on relationships to monetise cryptocurrency?
  • Is it scalable enough to be useful currency?
  • Will it become the bank account for all regardless of socio-economic status?


Expo Theater D
11:20 - 11:40 20 mins
Digital CX World (Track Room 9)
Personality and Personalisation – Building a Reliable Brand Ambassador
  • Ole Heydekamp - Creative Director, Deutsche Telekom Group
more
  • Cross-channel integration of voice assistants – ensuring consistency across multiple channels.
  • The importance of keeping the end functionality of the bot at the core of your product build, to avoid adding unnecessary and potentially underdeveloped (damaging) features to your bot.
  • Overcome the challenges presented by voice UI’s unbounded interface.
  • Using design thinking methodologies and rapid prototyping to learn and iterate based on user feedback
  • How to ensure you build an authentic, believable, and experience enhancing interface.
11:30 - 12:00 30 mins Free
Connected Consumer (Expo Theater G)
Developing IoT Devices with Android Things
  • Wayne Piekarski - Developer Advocate, Google
more

Android Things is Google's platform to build IoT products with the power and security of Android. Developers can use familiar tools such as Android Studio and the Android SDK to easily develop IoT software, and then scale the hardware from a single prototype into production. Anyone – from startups to large companies – can build commercial products at scale. This talk will explain how Android Things works, and how it can help to support your product development.

Expo Theater G
11:40 - 12:00 20 mins
Digital CX World (Track Room 9)
Session TBA
11:45 - 12:05 20 mins Free
Blockchain 360 (Expo Theatre D)
Blockchain and Cryptocurrencies: Investing and trading
  • Presenter Clem Chambers - CEO & Founder, ADFVN
more
  • Why would financial infrastructures adopt blockchain? Would it overhaul their current infrastructure?
  • What are they looking for in their supply chain?
  • Can they take its development in-house?
  • What are the cost benefits?


Expo Theater D
12:00 - 12:40 40 mins
Digital CX World (Track Room 9)
Panel Discussion: The Customer as Keystone: Devising, Aligning, and Deploying a Digital Strategy Centred Around the Customer Engagement Excellence
  • Chairman Yiannis Maos - UK CXPA Ambassador and Co-Founder of ALCMY, CXPA & ALCMY
  • Jacqs Harper - Director of Online, Three
  • Rebecca Dibb-Simkin - Marketing and Product Director, Octopus Energy
  • Ilay Rennert - Vice President Sales, KMS Lighthouse
  • Lars Silberbauer Andersen - Senior Global Director, LEGO
  • Scott Byrne-Fraser - Director of Product Design, DAZN
more
  • Deliver a business case for customer-centric, digital innovation that increases customer lifetime value, increases employee engagement and, ultimately, increases company profits
  • Managing and deploying new digital services and how best to aggregate the customer data they produce.
  • Avoid “money-traps” that will only slow down your digital transformation.
  • Top level and cross-department buy-in: lay the foundation for the future of digital experiences with your brand. Choosing the right time - and tools - to invest in.
  • Defining brand values and customer needs - the importance maintaining and improving you value proposition during digital evolution.
  • Customers often buy your product or use your service because they are attracted to - or identify with - the idea behind it. How can you ensure this is instilled into your DCX strategy?
  • Maintaining brand identity and values when operating across new platforms, offering new services, and attempting to reach new audiences.
  • Monetising your CX investments through service based products to improve engagement and loyalty
12:00 - 12:20 20 mins Free
Connected Consumer (Expo Theater G)
Turning Ideas into Profitable Products that your Customers Love
  • Chairman Ross Fretten - BBC Apprentice Candidate 2017 and Founder, Kibble
more


Expo Theater G
12:05 - 12:30 25 mins Free
Blockchain 360 (Expo Theatre D)
Case study – Etherium
  • Presenter Massimo Morini - Head of Interest Rate and Credit Models, Banca IMI
more
  • What are the big advances seen in giving privacy to user data while keeping the blockchain fully decentralized?
  • The decentralization of exchanges, and the application to delivery-vs-payment atomic transactions for tokens and digital securities
  • The transformation of the role of banks into platforms for services, with a fundamental platform running a valid settlement coin, and a second layer for contracts, including the use case of decentralized financial derivatives


Expo Theater D
12:20 - 13:10 50 mins Free
Connected Consumer (Expo Theater G)
Networking Break and Expo Visit
12:30 - 13:00 30 mins Free
Blockchain 360 (Expo Theatre D)
Networking break and opportunity to visit the exhibitors
12:40 - 13:40 60 mins
Digital CX World (Track Room 9)
Networking Lunch
12:40 - 12:50 10 mins Free
Futurist Summit (Main Stage)
Chair's Welcome to the TechXLR8 Futurist Summit: Advice from 2023
  • David Wood - Chair, London Futurists
more

TechXLR8 Futurist Summit: Advice from 2023

If your future self, in the year 2023, could send a message for you to consider now, in 2018, what would the content be?

The TechXLR8 Futurist Summit will feature a range of technologists and researchers who will share their best guesses at the advice our future selves might wish to transmit back to us, five years earlier. Which technological trends have the potential to deliver the most surprise? How might society react to these trends? What disruptive changes could take place in the attitudes of consumers, business partners, legislators, and political leaders? Which present-day buzzwords will prove to be the most exaggerated and distracting? Which emerging threats and opportunities deserve the most attention, as we set out on the journey from the present day towards 2023? And how should we prepare for these potential gales of transformation ahead?

At the Futurist Summit you'll be able to witness a series of TED-style talks, "Advice from 2023", interspersed with rapid Q&A that draws out the interplay and the contrasts between the different speakers. The speakers will highlight ways in which businesses and organisation in 2023 won't simply be operating the same way as today (except faster and cheaper), but might feature radically different practices and goals.


Main Stage
12:50 - 13:10 20 mins Free
Futurist Summit (Main Stage)
Rediscovering our humanity
  • Matt O'Neill, Independent
more

Matt O’Neill can be found online at futuristmatt.com. He’s convinced that ordinary people have more power in their hands to create change than ever before. Matt takes great pleasure in exploring the relationships and patterns between technical and social trends. Social science is broadly the study of unintended consequences, many of which arise from technological progress. Matt is absolutely convinced that the path to a positive future lies in better understanding WHAT WE ARE.

It’s clear that AI, Robotics, Biotech and any number of other innovations are set to impact society in ways we’re only beginning to comprehend. Alongside, there are significant opportunities and existential threats to us as a species. Effectively, we are playing at the game of life with ever-higher stakes.

Matt’s talk will explore how since the Age of Enlightenment, science has diverged from mysticism and spirituality; yet trends – particularly in modern Neuroscience – are bringing these disciplines together again, with belief systems becoming endorsed by scientific rigour. Why are we seeing growth in spiritual (not religious) pursuits both in people’s personal and business lives? Matt will contend that a better understanding of WHAT WE ARE, not WHO WE ARE, has the potential to wash away contemporary negatives like insecurity and stress to reveal that we’re already perfectly designed to handle whatever life throws at us.


Main Stage
13:00 - 13:45 45 mins Free
Blockchain 360 (Expo Theatre D)
Panel session: What is the future of blockchain innovation?
  • Panellist Lawrence Lundy - Head of Research & Partnerships, Outlier Ventures
  • Panellist Jonny Voon - Innovation Lead for IoT and Distributed Ledger, Innovate UK
  • Panellist Ellis Lindsay - Senior Principal IOT - Corporate Strategy and Development, Nokia
  • Panellist Luke Shipley - Co-Founder, Zinc
more
  • What is the future of investing?
  • How can you use developers to solve problems?
  • Is there room to innovate to maintain a competitive edge in this rapidly expanding market?
  • What’s the next blockchain killer app?


Expo Theater D
13:10 - 13:30 20 mins Free
Futurist Summit (Main Stage)
Security: through Renewal or through Protection?
  • David Bent - Sustainability Advisor, Independent
more


Main Stage
13:10 - 13:30 20 mins Free
Connected Consumer (Expo Theater G)
Top SEO Tips for Optimising Your Website
  • Anna Surricchio - Customer Success Manager, Siteimprove
more


Expo Theater G
13:30 - 13:50 20 mins Free
Futurist Summit (Main Stage)
Values and the tech industry
  • Dr Katy Cook - Founder, Center for Technology Awareness
more


Main Stage
13:30 - 13:50 20 mins Free
Connected Consumer (Expo Theater G)
Building a Digital Business Around The Customer
  • Rebecca Dibb-Simkin - Marketing and Product Director, Octopus Energy
more


Expo Theater G
13:40 - 14:00 20 mins
Digital CX World (Track Room 9)
How Technology and Experience Design Can Revolutionise Consumer Product Discovery
  • Hara Mihailidou - Founder, Todelli
more
  • Building a lasting connection with your user; enabling the right experience, at the right time, through smart product features.
  • Forecasting future consumer needs through amalgamation of technology and behavioural methods.
  • Selecting and integrating intelligence into your product to bridge user needs, with product capabilities.
  • Optimising existing tool-kit and leveraging design tools to get products in front of your user, faster.
  • Following lean UX methodologies and leveraging cross-team dashboards for faster launches and better collaboration.
  • Ensuring a customer-first evaluation process from live testing processes.
13:45 - 14:10 25 mins Free
Blockchain 360 (Expo Theatre D)
Case study: Main disruption factors of Blockchain technologies and the impacts on the Automotive industry shown in three dimensions
  • Presenter Peter Busch - Distributed Ledger Technologies Mobility, Robert Bosch Group
more
  • Data usage
  • Market mechanics
  • Cooperation models
  • Under special recognition of Bosch’s strategy on the IoT challenges the automotive industry is facing currently


Expo Theater D
13:50 - 14:10 20 mins Free
Futurist Summit (Main Stage)
Advertising in 2023
  • Tom Ollerton - Innovation Director, We Are Social
more


Main Stage
13:50 - 14:20 30 mins Free
Connected Consumer (Expo Theater G)
Networking Break and Expo Visit
14:00 - 14:20 20 mins
Digital CX World (Track Room 9)
The Art and Science of Loyalty: How The MailOnline Deliver Compelling and Addictive Content for Their Readers
  • Hayley Cochrane - Head of Digital, Mail Online
more
  • Data Storytelling: fusing technology and tradition storytelling to deliver compelling, and finely-tailored content for their audience
  • Holistic view of the customer: how to leverage deep customer insights to deliver targeted content, comms, and advertisement.
  • Lessons the digital publishing world can teach other consumer facing organisations.
  • Putting CMS systems and real time analytics to work: leveraging deep understanding of readers’ content preferences to always provide engaging and relevant experiences.
  • Leveraging customer-browsing data to provide truly targeted and relevant content.
14:10 - 14:30 20 mins Free
Futurist Summit (Main Stage)
Careers advice from 2023
  • Laura Thomson - Training Director, Phenomenal Training
more


Main Stage
14:10 - 15:05 55 mins Free
Blockchain 360 (Expo Theatre D)
Panel session: How are enterprises going to be transformed with smart contracts?
  • Panellist Tamoaki Sato - Founder, Starbase
  • Panellist Francesco Federico - EMEA Digital Director, JLL
  • Panellist Will Harborne - Ethereum Projects Lead, Bitfinex
  • Panellist Farabi Shayor - CEO and Co-Founder, ImmVRse
more
  • What is a smart contract and why do we need them?
  • Examples of smart contracts in action
  • Which industries are most likely to monetise and success from by using them?


Expo Theater D
14:20 - 14:40 20 mins
Digital CX World (Track Room 9)
Case Study: Designing and Delivering a Culturally Inclusive, Cross-Channel Customer Experience
  • Hilary Knight - Head of Digital Content, Tate
more
  • Case study exploring how Tate have strategically deployed new technologies to help create an end-to-end, engaging, experience for their customers.
  • VR experiences’ capacity to be both emotionally engaging, and experience-affirming.
  • Streamlining the customer experience: Knocking down barriers to engaging with art through the re-platforming of digital services.
  • Importance of ensuring UX & navigation across your platform both ties into your core purpose, but also provides an intuitive vehicle for customers to engage with your services.
  • Bringing your customer closer to your brands products and services through on-site, immersive experiences.
14:20 - 14:40 20 mins Free
Connected Consumer (Expo Theater G)
A New London-Wide Approach to Smarter Streets
  • Stephen Lorimer - Smart London Strategy and Delivery Officer, Greater London Authority
more
  • How the Mayor will support takeup and innovation in smart infrastructure so that the industry can innovate at scale with more confidence


Expo Theater G
14:30 - 14:50 20 mins Free
Futurist Summit (Main Stage)
New fuels and new tools
  • Jim O'Reilly - Strategist, Vital Growth
more


Main Stage
14:40 - 15:00 20 mins
Digital CX World (Track Room 9)
Leveraging Artificial Intelligence to Deliver Ultra-Personalised Experiences for Customers
  • Tom Charman - Founder, Kompas
more

Consumers are placing an increasing expectation on businesses for the importance of personalization within services. This session unpacks the benefit that artificial intelligence (A.I.) can have on businesses of all sizes, and how companies can leverage their datasets to provide an increasingly personalized service to new and existing customers. During this session I will be covering:

  • Recent advances in A.I.
  • The application of A.I. in its different forms
  • How KOMPAS has successfully used A.I. to personalize the consumer travel space
  • Measuring the effectiveness of newly implemented A.I. technologies
  • Building an A.I. strategy
14:40 - 15:00 20 mins Free
Connected Consumer (Expo Theater G)
The race for supremacy in the AI-enabled smart home market
  • Mariana Zamoszcyk - Senior Analyst Consumer Services, Ovum
more
  • Key user interfaces for the smart home
  • Consumer insight: AI assistants uptake and concerns
  • Telcos’ initiatives in the AI assistant space


Expo Theater G
14:50 - 15:10 20 mins Free
Futurist Summit (Main Stage)
Seize the bitcoin moment
  • Dil Green - Digital Anthropology Blogger, Independent
more


Main Stage

15:00 - 15:20 20 mins
Digital CX World (Track Room 9)
Enterprise Application Development and Deployment: Activating True Enterprise Mobility
  • Roy Corneloues - Principle Architect: Digital Apps, BT
more

The digital employee experience is inextricably linked with the digital customer experience. This session will focus on how to create digital environment that allows your employees to work more productively, and in turn, enhance customer’s digital experience with your company.

  • Building onto core systems - developing applications that make the most of an organisation’s existing data architecture, and overcoming the security and IT challenges private, public, hybrid, and multi-cloud architectures present.
  • Avoid creating new data silos through selection and deployment of the right applications.
  • Securing the application - ensure your application doesn’t leave the organisation open to new cyber security threats (developing context aware apps, implementing and managing a unified endpoint management service).
  • Choose APIs to integrate into your application that actual produce verifiable return on time invested.
  • Safeguarding employee and customer data.
15:00 - 15:10 10 mins Free
Connected Consumer (Expo Theater G)
End of Connected Consumer Summit
more


Expo Theater G
15:05 - 15:35 30 mins Free
Blockchain 360 (Expo Theatre D)
Case study: Changing the music industry with blockchain
  • Presenter Wolfgang Senges - Co-Founder, Blockchain Working Group of the German Music Industry
more
  • Single companies in content industries may benefit from Blockchain, but can it work for the content (or music) industry as a whole?
  • What are the obstacles?
  • It's time for a rational discussion: why parts of the blockchain concept as it is now won't work in monetising music.
  • Why middlemen (collection societies) and trust are required in a large-scale network for music/content industries?


Expo Theater D
15:10 - 15:30 20 mins Free
Futurist Summit (Main Stage)
Schrodinger's future: 2023 and beyond
  • Paul Imre - Futurist, Independent
more


Main Stage
15:20 - 15:40 20 mins
Digital CX World (Track Room 9)
Putting Your Data to Work: Designing and Delivering a Transformative Data Strategy
  • Umran Rafi - Head of Digital Data, Santander UK
more
  • Establishing the link between strategic intent and the practicalities of implementation.
  • Assessing drivers for the implementation of new data strategy, and designing a roadmap that accounts for the business’ current, and future capabilities.
  • Data as enabler: how to approach your IT strategy from a data first-perspective, and not waste resource on tech-first initiatives.
  • Implementing the right tools - at the right time to tie together enterprise-wise programmes.
15:30 - 15:55 25 mins Free
Futurist Summit (Main Stage)
From AI to Brexit: Coping with multiple shocks and disruptions
  • Rohit Talwar - CEO, Fast Future
more


Main Stage
15:35 - 15:45 10 mins Free
Blockchain 360 (Expo Theatre D)
End of Blockchain 360 - see you next year!
more


Expo Theater D
15:40 - 16:00 20 mins
Digital CX World (Track Room 9)
Mobile Apps for international development – United Nations Human Development Reports
  • Admir Jahic - Head of Web, Digital and Knowledge Production, United Nations Development Programme
more
  • Fostering digital transformation and innovation at the United Nations Development Programme
  • Managing the digital transformation and change in large multilateral organizations, and addressing the concerns and resistance –creating a digital transformation front
  • Using mobile apps to organize, deliver and present sustainable development policy options, knowledge, data and actionable insights to target audiences in developing world – making analysis and data engaging, exciting and convenient impacts action
15:55 - 16:05 10 mins Free
Futurist Summit (Main Stage)
Advice from 2023: Concluding remarks
  • David Wood - Chair, London Futurists
more


Main Stage