Frequently Asked Questions
Scroll down to get answers to your question. Or feel free to get in touch if you have more questions.
Practical Information
Discover all the practical info you need to get ready to join us.
How to access the venue:
Address: Elgon Road, Nairobi 00100, Kenya
For more information on how to access the venue, please CLICK HERE.
Opening times:
25 April:
- Registration: 8am - 6pm
- Conference: 9am - 6pm
- Exhibition: 10am - 6pm
- LeadersIn Summit (VIP only): 2.30pm - 4pm
- Networking Drinks Reception & East Africa Com Awards: 6pm-8pm
26 April:
- Registration: 8am - 3pm
- Conference: 9am - 4pm
- Exhibition: 10am - 4pm
- AHUB East: 11am - 4pm
Booking your accommodation:
Staying in Nairobi? Check out the preferential rates we have negotiated for you HERE.
Support with visa applications
Simply email us at info.eastafricacom@informa.com and we will send you easy, quick instructions to receive a visa application support letter!
Will the event be broadcast on a virtual platform?
Unfortunately, the sessions will only take place in person and whilst our virtual platform will help you build your own agenda and connect with attendees, the conference sessions will not be broadcast on it.
Can I connect with attendees ahead of the event?
Our virtual platform will open on 11 April. You will then be able to access it the platform to bookmark sessions, view all other attendees, connect and request meetings.
Passes & Access
Here, we answer your questions around pass types and access.
Delegate pass:
- Access to the premium conference
- Access to the exhibition
- Access to the Networking Drinks Reception / East Africa Com Awards ceremony on 25 April
- Access to the AHUB East if space is remaining (priority access is reserved to start-ups and investors)
- NOT INCLUDED: Access to the LeadersIn Summit
Start-up / Investor pass:
- Priority access to AHUB East, our dedicated start-up platform on 26 April
- Access to the premium conference
- Access to the exhibition
- Access to the Networking Drinks Reception / East Africa Com Awards ceremony on 25 April
- NOT INCLUDED: Access to the LeadersIn Summit
VIP Pass
- Access to the LeadersIn Summit on 25 April
- Access to the premium conference
- Access to the exhibition
- Access to the VIP area of the Networking Drinks Reception / East Africa Com Awards ceremony on 25 April
- Access to the AHUB East if space is remaining (priority access is reserved to start-ups and investors)
My application for a free pass has been refused. What can I do?
If you feel that your profile meets our criteria and that you should be able to receive a free pass, please message us at info.eastafricacom@informa.com. We will ask you more questions around your job, seniority and company industry to understand if you are eligible for a free pass.
Additional information
Diterary requirements
We at Informa Tech want to ensure that we are catering to you as best as possible. Please email angel.mudure@informa.com if you have any specific dietary requirements and we will endeavour to arrange a suitable option for you.
I need specialist assistance:
We work hard to make sure that everyone can experience our events, whatever their needs. If you have a disability of any kind, your mobility is reduced or you need any other assistance, then let us know by emailing angel.mudure@informa.com.