This award recognizes the most successful initiative from an operator and/or a vendor that has significantly improved the performance or coverage of a network in East Africa since May 2017.

Placing the customer in the spotlight, this award recognises a company or initiative that has provided a compelling customer experience in East Africa. For example, that could be through developing an integrated CEM strategy, utilising data innovatively, or considerably improving mobile user experience.

This prize recognises a popular new offering which, from conception to execution, has been an innovation. It could be for the consumer or the enterprise markets, and could be messaging, m-commerce, video, etc. It must be in an East African market, and should have offered significant new prospects for revenue growth and customer satisfaction.

This is where ICT meets socio-economic development and digital inclusion. This award will celebrate a product, initiative or social enterprise that is having a life-changing impact on individuals or communities in East Africa.

This award recognises an innovation in Fintech in East Africa that has shown potential for both scalability and sustainability. Judges will also look for an innovative business model that addresses real market needs, such as unbanked communities and women in rural areas.  Mobile financial service aspects include money transfer & remittance, cross border remittance, mobile banking, mobile wallets and NFC and contactless transfer, peer to peer or at the point of sale.

This award will go to a public vote online building up to East Africa Com, rather than to our judging panel. It recognises outstanding contribution in the field of telecoms and ICT within an East African company or an organisation with operations in at least one East African country. The CXO should be nominated by colleagues, peers or industry associates.