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Mike is currently Head of Enterprise CRM & SRS at the London School of Economics and Political Science, which is the 4th UK university he has worked at over the last 20 years in business systems solutions delivery - working with Student Record Systems, CRM systems, reporting tools and a plethora of related systems and tools. He currently leads a team delivering solutions to support the full student lifecycle from Outreach to Schools through to Alumni Relations.
Mike has been working with Salesforce for the last 3 years, is Leader of the Salesforce UK Higher Education User Community Group, and recently delivered the cornerstone of the keynote at Salesforce’s inaugural HE EMEA Horizons Summit in Barcelona, showcasing LSE’s progress in delivering CRM across the University.