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Cable Operator Keynote: Altice
Research Presentation: Cable Operators & the Mobility Madness
John Jason Brzozowski
Cable Operator Keynote: MachineQ- A Comcast Service
machineQ -- A Comcast Service
Fireside Chat: LinkNYC
Cable operators are luring businesses away from the large telcos by investing heavily in network, equipment, product, back-office, customer service and sales upgrades and showing that they can be serious alternatives for business-class data, voice, video, mobile and related services. But operators still face stiff challenges as the incumbent telcos and some new, more nimble rivals respond with advanced commercial offerings over their own fiber-rich networks while the cablecos still struggle with customer care issues. In this overview, we will look at the broad commercial services landscape, explore the latest opportunities for cable, lay out the key challenges for MSOs and chart the industry's progress in capturing greater market share.
With the rollout of DOCSIS 3.1 and the move towards Fiber Deep, cable operators can now deliver gigabit speeds to even the smallest factories, warehouses, offices and home-based firms, enabling them to go gig-for-gig with the fiber-based services of telcos and other commercial market rivals. But are 1 Gig speeds over cable's HFC plant enough to capture the hearts and minds of SMBs, entrepreneurs and other businesses? In this session, we will look at what else cable operators can bring to the table with the help of D3.1 and more fiber – such as new test and measurement tools, service assurance methods and customer experience management techniques – to compete in the commercial market today.
Visibility in the Hybrid/Multi-Cloud – How Carriers Gain Insights to Deliver High Quality and Secure Services. Today’s complex, multivendor environments demand a single source of truth for both application performance and security management. Capable of revolutionizing how applications are monitored and analyzed in virtualized, physical, on-premises and cloud environments, NETSCOUT smart data distills the essence of IP traffic flows, a.k.a. wire data, and prepares and organizes it at the collection point. By deploying this solution, enterprises and carriers simultaneously monitor and secure delivery of services and optimize their users’ actual experience. By turning wire data into smart data, DevSecOps teams get unobstructed visibility that can not only scale to any size infrastructure but also accelerate deployments through a common situational awareness.
Building on the broad success of Ethernet technology, new, more advanced services are quickly gaining traction in the commercial market. Led by the various flavors of SD-WAN, the list includes managed security, video monitoring and surveillance, wireless WAN backup, industrial IoT, cloud-based services, on-demand services, application-specific bandwidth and more. So far, cable operators are largely benefiting from these new services on the wholesale end. Now the big question is whether they can succeed in the retail market as well. This panel will look at the possibilities and pitfalls of these next-gen services for cablecos.
Key, next-gen enterprise applications like SD-WAN, virtual firewalls, virtual customer premises equipment and automation are rapidly moving into the mainstream for a wide range of service providers across North America. Faced with this new reality, cable operators must step up their virtualization game to compete in the small, mid-sized business and large enterprise markets. In this panel, our team of experts will focus on where the cable industry stands with the virtualization of business services and network functions, which opportunities offer the most promise and what challenges the industry must still overcome.
Most, if not all, large and midsized cable operators are now targeting enterprise customers, frequently with their own dedicated enterprise divisions. But cablecos face steep challenges in this space because larger firms have more complex needs than SMBs and are often looking for providers to offer direct fiber links, hybrid networks, hosted voice, mobility applications, on-demand services, comprehensive portal capabilities, managed security, cloud-based services and national or even global reach, among other things. So how can cable operators meet these needs? In this closing panel, a mix of cable operators, vendors, enterprise customers and other market experts will examine how cable can give enterprises what they want.