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Adaora Okeleke
Principal Analyst, Telco IT & Operations at Omdia

Profile

As part of the Omdia service provider transformation team, Adaora Okeleke covers the service provider operations and information technology service with a specific interest in intelligent operations and the customer experience. Adaora researches artificial intelligence (AI), automation, analytics, and big data for telco networks and supporting operations. 

Adaora produced a series on using AI to improve network operations, as well as a decision matrix on network analytics tools used by telcos. Before joining Omdia in 2013, was an RF planning and optimization engineer for Motorola and as a quality assurance officer for the software company Socketworks. Adaora holds a Bachelor of Engineering from University of Nigeria, Nsukka and a Master of Science from Imperial College London. 

Agenda Sessions

  • Rethinking customer experience management strategies for the 5G era

    15:30
  • Refining end-to-end platforms and software to transform customer engagement

    16:20