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08:00 09:00 (60 mins)

Main agenda

Registration & coffee

09:00 09:15 (15 mins)

Main agenda

Conference Opening and Setting the Scene for Global Carrier Billing

  • John Abraham - Senior Analyst, Analysys Mason

09:10 09:30 (20 mins)

Main agenda

DCB updates from Google

  • Richard Turner - Senior Director, Android Platform Partnerships - Europe, Middle East, Africa, Latin America, Google

09:30 09:50 (20 mins)

Main agenda

Managing successful carrier billing services in Europe’s largest economy

  • Making carrier billing relevant for customers by creating a rich portfolio of services
  • Successful bad debt management to achieve competitive rates for merchants
  • Increasing customer acceptance with effective consumer protection measures
  • How to enter new markets
  • Martin Schurig - Head of Financial and Enabling Services, Telefonica Germany

09:50 10:10 (20 mins)

Main agenda

Japan case study: Lessons from the world’s most advanced carrier billing market

  • Ray Anderson - CEO, Bango

10:10 10:30 (20 mins)

Main agenda

Peculiarities of Carrier Billing in developing markets: Algerian showcase

  • Ooredoo and Algerian Market: The opportunity
  • Difficulties of the market: Non-convertible currencies, withholding taxes, telco taxes, channel costs
  • Carrier Billing showcase: What has been done so far and what is planned to be done in the coming years?
  • API roadmap: What else can be offered from telco to OTTs?
  • Evolution and telco perspective: Why is this important for telcos?
  • Jose Maria Prieto Pablos - New Business Director, Ooredoo

10:30 11:10 (40 mins)

Main agenda

Panel: The importance of DCB in emerging markets

  • How DCB is helping financial inclusion in emerging markets
  • Highlighting how DCB has brought innovation to emerging markets
  • What Google has done to integrate innovation in emerging markets
  • Case studies from different countries
  • Mahir Sahin - Head of Africa android partnerships, Google
  • Jose Maria Prieto Pablos - New Business Director, Ooredoo
  • Ray Anderson - CEO, Bango
  • David Umoh - Head of Products and Services, Tigo Tanzania

11:10 11:20 (10 mins)

Main agenda

Cross-border payment solutions for merchants

  • Introduction to alternative forms of payments in emerging markets
  • Mobile airtime as a refund for carrier billing
  • Nicolas Vonthron - EVP, Africa, TransferTo

11:20 12:00 (40 mins)

Main agenda

Networking break, with speed networking

12:00 12:20 (20 mins)

Main agenda

Payment Services Directive 2 – Understanding the strategic and technological challenge

  • Ricardo Madeira - Principal, Roland Berger

12:20 12:50 (30 mins)

Main agenda

Panel discussion: Experience exchange for dealing with DCB regulation and taxation globally

  • What’s happening in different regions with regards to regulation and taxation of DCB?
  • To which extent will the new regulation in Europe limit the potential of DCB?
  • What are the best countries globally for DCB business?
  • Currency issues and taxation challenges – Best practice to deal with these issues
  • How are operators and merchants resolving their challenges and seizing opportunities across the globe?
  • Martin O'Driscoll - Senior Global Commercial Manager- Operator Billing, Universal Windows Store, Microsoft
  • Celeste Norlund - Projects Director, Telenor

12:50 13:10 (20 mins)

Main agenda

What are the hurdles in getting DCB as an offer in an operator company?

  • Building a viable business case with different country constraints taken into account
  • Internal marketing: showing the product value:  ARPU lift from DCB – internal study in Telenor
  • Working with partners and operators to lift the DOB revenues
  • Celeste Norlund - Projects Director, Telenor

13:10 14:30 (80 mins)

Main agenda

Lunch break, with hosted lunch tables

14:30 14:50 (20 mins)

Main agenda

Boku Acquire: Mobile service provisioning for carrier led acquisition

  • Jon Prideaux - CEO, Boku

14:50 15:10 (20 mins)

Main agenda

New approaches to direct carrier billing with msisdn forwarding technology in Turkey

  • Gorkem Genel - Direct Carrier Billing, Turk Telekom

15:10 15:40 (30 mins)

Main agenda

Afternoon Break

15:40 16:00 (20 mins)

Main agenda

How does carrier billing compare with mobile wallet, payment and banking services?

  • Current state of play with the scale and reach of competing services (for example: Apple, Samsung and Android Pay’s global expansion map and device support)
  • Overview of proliferation of, and investment in, new technologies and services (for example, mobile banks and wallet apps)
  • Service features and innovations: Bridging the gap between mobile content, in-app retail and in-store payment options
  • Lessons from different providers around incentives, features, loyalty and more (for example, Alibaba’s Alipay, Tencent’s WeChat)
  • Lessons about integrating with social platforms such as WeChat or Facebook
  • Considering the emergence of operators becoming banks
  • How do mobile operators use carrier billing and wallets to create new MFS features?
  • Ruomeng Wang - Lead Analyst, mobile money & financial services, IHS Markit

16:00 16:30 (30 mins)

Main agenda

Panel discussion: Lessons from others - What can the DCB community learn from other payment option providers and other industries?

  • Which tips and tricks can DCB technology implement from others?
  • Are there opportunities for partnerships?
  • How can carriers integrate DCB and other payment methods most effectively?
  • Discussing the evolution of revenue share models and examples – Which of the different models could be implemented in DCB and how would they affect different players in the ecosystem?
  • Could carriers still make money a decent amount of money if their revenue share decreased for the sake of growing the industry?
  • Ruomeng Wang - Lead Analyst, mobile money & financial services, IHS Markit
  • Mun-Ling Yeong - Head, Business Strategy and Payments, StarHub
  • Jon Prideaux - CEO, Boku

16:30 16:35 (5 mins)

Main agenda

Video presentation: Funding DCB initiatives - How to develop a strong pitch and get VC funding

  • David Fauchier - Founder, Mr Wolf

16:35 16:45 (10 mins)

Main agenda

Elevator pitch / demo session: Latest DCB technologies and use cases (5min presentations)

16:45 17:00 (15 mins)

Main agenda

Telco’s DCB strategy – Means to bring innovations and new revenue streams

  • Stepwise approach to telco Direct Carrier Billing strategy
  • Business development opportunities with aggregators, merchants and app developers
  • Partnering with global store providers vs. telco's own virtual marketplace offer
  • Partnerships with different DCB integrators – bringing innovations and new revenue streams
  • Mila Milenkovic - Head of Business Development Department, Telekom Srbija

17:00 17:30 (30 mins)

Main agenda

Panel discussion: Which goods and services can be charged via DCB?

  • What are the key goods and services purchased through DCB today? What could it be in 5 or 10 years’ time?
  • The advantages and disadvantages of DCB for VAS services in various markets
  • How can direct carrier billing become a common payment method not for only digital goods, but also for physical goods and services? What kind of transition and new business models will be required? What’s the potential of this with resurgence of SMS as an easy and simple method for payments, available on all types of phones?
  • How can carriers integrate DCB and other payment methods most effectively?
  • How are the DCB technology and ecosystem going to evolve?
  • Emmanuel Botto - Sales Director France, HiPay Mobile - Mobiyo
  • John Abraham - Senior Analyst, Analysys Mason
  • Mila Milenkovic - Head of Business Development Department, Telekom Srbija
  • Stefan Kostic - CEO, Centili

17:30 18:00 (30 mins)

Main agenda

End of conference, with Networking Drinks

18:00 18:30 (30 mins)

Main agenda

Direct carrier billing awards (DCB Awards)


  • Best DCB carrier
  • Best DCB aggregator
  • Best DCB merchant
  • Most innovative DCB technology