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Informa
Sep 26
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08:00 - 09:00 60 mins
Main agenda
Registration & coffee
09:00 - 09:15 15 mins
Main agenda
Conference Opening and Setting the Scene for Global Carrier Billing
  • John Abraham - Senior Analyst, Analysys Mason
more
09:10 - 09:30 20 mins
Main agenda
DCB updates from Google
  • Richard Turner - Senior Director, Android Platform Partnerships - Europe, Middle East, Africa, Latin America, Google
more
09:30 - 09:50 20 mins
Main agenda
Managing successful carrier billing services in Europe’s largest economy
  • Martin Schurig - Head of Financial and Enabling Services, Telefonica Germany
more
  • Making carrier billing relevant for customers by creating a rich portfolio of services
  • Successful bad debt management to achieve competitive rates for merchants
  • Increasing customer acceptance with effective consumer protection measures
  • How to enter new markets
09:50 - 10:10 20 mins
Main agenda
Japan case study: Lessons from the world’s most advanced carrier billing market
  • Ray Anderson - CEO, Bango
more
10:10 - 10:30 20 mins
Main agenda
Peculiarities of Carrier Billing in developing markets: Algerian showcase
  • Jose Maria Prieto Pablos - New Business Director, Ooredoo
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  • Ooredoo and Algerian Market: The opportunity
  • Difficulties of the market: Non-convertible currencies, withholding taxes, telco taxes, channel costs
  • Carrier Billing showcase: What has been done so far and what is planned to be done in the coming years?
  • API roadmap: What else can be offered from telco to OTTs?
  • Evolution and telco perspective: Why is this important for telcos?
10:30 - 11:10 40 mins
Main agenda
Panel: The importance of DCB in emerging markets
  • Jose Maria Prieto Pablos - New Business Director, Ooredoo
  • Ray Anderson - CEO, Bango
  • David Umoh - Head of Products and Services, Tigo Tanzania
  • Olgierd Wojtas - Head of Android Partnerships CEE, Google
  • Panel moderator John Abraham - Senior Analyst, Analysys Mason
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  • How DCB is helping financial inclusion in emerging markets
  • Highlighting how DCB has brought innovation to emerging markets
  • What Google has done to integrate innovation in emerging markets
  • Case studies from different countries
11:10 - 11:20 10 mins
Main agenda
Cross-border payment solutions for merchants
  • Nicolas Vonthron - EVP, Africa, TransferTo
more
  • Introduction to alternative forms of payments in emerging markets
  • Mobile airtime as a refund for carrier billing
11:20 - 12:00 40 mins
Main agenda
Networking break, with speed networking
12:00 - 12:20 20 mins
Main agenda
Payment Services Directive 2 – Understanding the strategic and technological challenge
  • Ricardo Madeira - Principal, Roland Berger
more
12:20 - 12:50 30 mins
Main agenda
Panel discussion: Experience exchange for dealing with DCB regulation and taxation globally
  • Martin O'Driscoll - Senior Global Commercial Manager- Operator Billing, Universal Windows Store, Microsoft
  • Celeste Norlund - Projects Director, Telenor
  • Panel moderator Amanda Brock - European Representative, Open Invention Network
  • Peter Garside - Partnership Lead, EE
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  • What’s happening in different regions with regards to regulation and taxation of DCB?
  • To which extent will the new regulation in Europe limit the potential of DCB?
  • What are the best countries globally for DCB business?
  • Currency issues and taxation challenges – Best practice to deal with these issues
  • How are operators and merchants resolving their challenges and seizing opportunities across the globe?
12:50 - 13:10 20 mins
Main agenda
What are the hurdles in getting DCB as an offer in an operator company?
  • Celeste Norlund - Projects Director, Telenor
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  • Building a viable business case with different country constraints taken into account
  • Internal marketing: showing the product value:  ARPU lift from DCB – internal study in Telenor
  • Working with partners and operators to lift the DOB revenues
13:10 - 14:30 80 mins
Main agenda
Lunch break, with hosted lunch tables
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Hosted lunch table leaders and topics include:

HOSTED LUNCH TABLE 1: David Umoh, Head of Products and Services, Tigo Tanzania (topic: Carrier billing (DCB in emerging markets)

HOSTED LUNCH TABLE 2: Jose Maria Prieto Pablos, New Business Director, Ooredoo (DCB in emerging markets)

HOSTED LUNCH TABLE 3: Celeste Norlund, Projects Director, Telenor (Getting over the hurdles in getting DCB as an offer in an operator company)

HOSTED LUNCH TABLE 4: Nick Lane, Principle Consultant, Association for Interactive Media and Entertainment (topic: Understanding the trends in Carrier Billing purchases - What do consumers buy now and in the future)

HOSTED LUNCH TABLE 5: Rory Maguire, Managing Director, Association for Interactive Media and Entertainment (topic: Customer Service geared around mobile payments - How networks need to evolve customer support)

14:30 - 14:50 20 mins
Main agenda
Carrier Commerce – Looking Beyond Payments
  • Jon Prideaux - CEO, Boku
more
14:50 - 15:10 20 mins
Main agenda
New approaches to direct carrier billing with msisdn forwarding technology in Turkey
  • Gorkem Genel - Direct Carrier Billing, Turk Telekom
more
15:10 - 15:40 30 mins
Main agenda
Afternoon Break
15:40 - 16:00 20 mins
Main agenda
How does carrier billing compare with mobile wallet, payment and banking services?
  • Ruomeng Wang - Lead Analyst, mobile money & financial services, IHS Markit
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  • Current state of play with the scale and reach of competing services (for example: Apple, Samsung and Android Pay’s global expansion map and device support)
  • Overview of proliferation of, and investment in, new technologies and services (for example, mobile banks and wallet apps)
  • Service features and innovations: Bridging the gap between mobile content, in-app retail and in-store payment options
  • Lessons from different providers around incentives, features, loyalty and more (for example, Alibaba’s Alipay, Tencent’s WeChat)
  • How do mobile operators use carrier billing and wallets to create new MFS features?
16:00 - 16:30 30 mins
Main agenda
Panel discussion: Lessons from others - What can the DCB community learn from other payment option providers and other industries?
  • Panel moderator Ruomeng Wang - Lead Analyst, mobile money & financial services, IHS Markit
  • Mun-Ling Yeong - Head, Business Strategy and Payments, StarHub
  • Jon Prideaux - CEO, Boku
  • Rory Maguire - Managing Director, Association for Interactive Media and Entertainment
  • Steve Livingston - Consultant to Founder, Badoo
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  • Which tips and tricks can DCB technology implement from others?
  • Are there opportunities for partnerships?
  • How can carriers integrate DCB and other payment methods most effectively?
  • Discussing the evolution of revenue share models and examples – Which of the different models could be implemented in DCB and how would they affect different players in the ecosystem?
  • Could carriers still make money a decent amount of money if their revenue share decreased for the sake of growing the industry?
16:30 - 16:50 20 mins
Main agenda
Telco’s DCB strategy – Means to bring innovations and new revenue streams
  • Mila Milenkovic - Head of Business Development Department, Telekom Srbija
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  • Stepwise approach to telco Direct Carrier Billing strategy
  • Business development opportunities with aggregators, merchants and app developers
  • Partnering with global store providers vs. telco's own virtual marketplace offer
  • Partnerships with different DCB integrators – bringing innovations and new revenue streams
16:50 - 17:20 30 mins
Main agenda
Panel discussion: Which goods and services can be charged via DCB?
  • Panel moderator John Abraham - Senior Analyst, Analysys Mason
  • Mila Milenkovic - Head of Business Development Department, Telekom Srbija
  • Stefan Kostic - CEO, Centili
  • Franck Zerbib - Chief Operating Officer, HiPay Mobile - Mobiyo
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  • What are the key goods and services purchased through DCB today? What could it be in 5 or 10 years’ time?
  • The advantages and disadvantages of DCB for VAS services in various markets
  • How can direct carrier billing become a common payment method not for only digital goods, but also for physical goods and services? What kind of transition and new business models will be required? What’s the potential of this with resurgence of SMS as an easy and simple method for payments, available on all types of phones?
  • How can carriers integrate DCB and other payment methods most effectively?
  • How are the DCB technology and ecosystem going to evolve?
17:20 - 17:30 10 mins
Main agenda
Closing Remarks from the Chair
  • John Abraham - Senior Analyst, Analysys Mason
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17:30 - 18:00 30 mins
Main agenda
End of conference, with Networking Drinks
18:00 - 18:30 30 mins
Main agenda
Direct carrier billing awards (DCB Awards)
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Categories:

  • Best DCB carrier
  • Best DCB aggregator
  • Best DCB merchant
  • Most innovative DCB technology