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Global Carrier Billing Summit
19 - 20 September 2023

Louise Ford
Managing Director at Empello


Louise has 30 years’ experience in the telecommunications industry, of which more than 20 years have been in the mobile payments and messaging sector.

Following her early years with Cable & Wireless and AT&T, Louise joined the nascent mobile payments industry in the UK back in 2001 and worked with a number of organisations in that space over subsequent years setting up their mobile payment operations and working with UK mobile operators.

In 2010, Louise relocated to Australia with a 10-year stint as Chief Executive Officer of the Oxygen8 Group’s operations down under and honed her international experience, covering New Zealand and Singapore as well as Australia. During that time, she became a leading figure in the local industry as both Deputy Chair and Chair of the Aggregator and Carrier Working Groups for the Communications Alliance.

On return to the UK in 2020, Louise undertook an interim role as the Director of Carrier Relations and Head of Technical Project Management with Kalerya working with mobile operators in both the UK and Europe before joining Empello as Managing Director.

Empello was the pioneer of compliance and anti fraud solutions in the carrier billing space back in 2012 and has grown to be the leading provider of Anti-Fraud solutions for Mobile Payments, VAS & DCB protecting more than 1 billion mobile subscribers across 4 continents. As Managing Director, Louise is working hard to extend Empello's security solutions to protect even more mobile subscribers globally to provide a safe and secure environment for carrier billing to grow and thrive in the ever changing world of mobile commerce

In her spare time, Louise is a yoga teacher, massage therapist, keen cook, traveller and cyclist and makes gin and jam from things she forages for in the woods.

Agenda Sessions

  • Straight talk in combatting fraud in mobile payments