Global Telecoms Awards is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.
Susan has 20 years of experience developing strategy and analyzing trends for clients across the mobile value chain as they tackle critical issues including operator innovation and digital transformation, customer experience and service evolution. Recent publications include “Mobile Service Evolution on the Road to 5G” and “Digital Transformation: Customer Centricity Crucial for CSPs.”
Prior to joining Strategy Analytics in 2008, Susan was Strategic Business Manager at General Dynamics Wireless Services and Director of Wireless Consulting at The Strategis Group. Susan holds a master’s degree from The Middlebury Institute of International Studies at Monterey and a bachelor’s degree from Guilford College.