Susan Welsh de GrimaldoDirector, Service Provider Strategies at Strategy Analytics
Susan has 20 years of experience developing strategy and analyzing trends for clients across the mobile value chain as they tackle critical issues including operator innovation and digital transformation, customer experience and service evolution. Recent publications include “Mobile Service Evolution on the Road to 5G” and “Digital Transformation: Customer Centricity Crucial for CSPs.”
Prior to joining Strategy Analytics in 2008, Susan was Strategic Business Manager at General Dynamics Wireless Services and Director of Wireless Consulting at The Strategis Group. Susan holds a master’s degree from The Middlebury Institute of International Studies at Monterey and a bachelor’s degree from Guilford College.