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Vice President, Digital & Commercial Systems at Changi Airport Group
Joe Chiu currently holds the position of Vice President, Digital & Commercial Systems at the Changi Airport Group (CAG) Singapore. Changi Airport is the world's sixth busiest airport in terms of international traffic and it has been voted by air travelers as the World’s Best Airport for the fifth consecutive year. At CAG, Joe works closely with key stakeholders to strategize, drive and implement IT initiatives that are aligned with the company’s Digital Master Plan for the next 3 years. He oversees two of the main corporate IT deliverables, namely the “Connecting to Customers” & “Innovation with Information” thrusts. Besides delivering personalized and user-centric services to enhance user experience, he is also responsible to enable stakeholders in understanding, analysing & engaging their customers better through the smart use of data fusion and data analytics.Joe was one of the core members involved in the conceptualization, development and implementation of the OneChangi and Service Workforce and Instant Feedback Transformation (SWIFT) solutions. These two projects combined have won the National Infocomm Award 2012 for the Most Innovative Use of Infocomm Technology, the SiTF Gold award 2012 under the Best Infocomm Productivity Category and the MIS Asia 2012 Award under the Best Business Enabler Category.