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Shashi Verma is Chief Technology Officer and Director of Customer Experience at Transport for London. He joined TfL in September 2002.
Shashi has overall responsibility for TfL’s Technology and Data Strategy and for its Customer Strategy. The new role of CTO is aimed at bringing a new approach to the development, deployment and operation of technology across TfL.
Since 2006 Shashi has been responsible for the operation of TfL’s revenue collection system including the Oyster card, the largest smartcard based ticketing system in the world; and, advising the Mayor of London on fares and ticketing policy. In 2011 he added responsibility for integrating all customer facing activities and for running TfL’s customer service operations. Shashi has led the development of contactless payments since 2007 and implemented this successfully on TfL’s systems starting in 2012. In the process he has developed capability for technology development and globally leading innovation in a public sector organization.
Shashi established, in 2002, the Corporate Finance team within TfL with responsibility for major projects and for the development of corporate strategy. He led on the development of Crossrail, a £16 billion project to build the next railway line in London, and on other projects such as the East London Line and White City, which resulted in the building of the Westfield shopping centre.
Shashi came to TfL from consultants McKinsey and Company, where he worked with clients in the heavy industrials, mining and petroleum sectors.
Shashi has a Bachelor of Technology degree from the Indian Institute of Technology, Kharagpur, and a Master in Public Policy and an unfinished Ph.D. in Public Policy from the Kennedy School of Government at Harvard University. He taught at the Kennedy School for a year and received an award for excellence in teaching.