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A vision-driven change agent with a record of over 20 years experience in aligning business strategy with established and emerging technologies. Growth-focused thought leader with expertise spanning infrastructure management, service operations strategy, process implementations, technical team leadership, social media/innovation and vendor management. Last 5 years has been spent focusing on improving services and infrastructure for the City of San Jose Transportation Department and more recently has successfully implemented 'My San Jose' a city wide CRM, website and Mobile App.